Call us if you have any installation questions. 1-877-675-0002
Vendor Model #:
1 YEAR LIMITED
1/8in. to 4in. (3mm
SUITABLE SUBSTRATES (properly prepared): Interior Cured Concrete Subfloors: If bonding direct to concrete surface should have Concrete Surface Profile of #2 or greater. Concrete must be primed first with a slurry bond coat. Interior Structurally Sound Plywood Subfloors: If installing over plywood wood-frame floor systems must be adequately designed and have a cleavage or waterproof membrane. Wood-frame structures must be designed to handle total load of mortar bed and tile. If structure suitability unclear consult a structural engineer or design consultant.
Product Questions: 877-675-0002 or 770-421-3705 Installation Questions: 877-477-1017 CUSTOMER SERVICE CENTER - 7 DAYS A WEEK!
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7AM - 11PM
Friday - Saturday
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9AM - 6PM
*All listed times are Eastern Time. Customer Service Center does observe Thanksgiving and Christmas as holidays.