Floor and Decor  :  About Us
About Us

Floor & Decor is a leading specialty retailer in the hard surface flooring market, offering the broadest selection of ceramic, porcelain, wood, laminate and stone flooring available in the industry, as well as tools, decorative and related accessories. Floor & Decor operates stores across the U.S. Stores typically range in size from 60,000 to 100,000 square feet, and each store stocks approximately 2,500 SKUs. Floor & Decor is focused on the residential remodeling segment, and its customers are primarily do-it-yourself consumers and professional contractors. The company was founded in 2000 and is headquartered in Atlanta. Floor & Decor is proud to be partnered with growth catalyst organizations, Freeman Spogli & Ares Private Equity Group.



PHILOSOPHY



Floor & Decor is dedicated to the service of its customers and the communities in which it operates. Floor & Decor is committed to offering a unique and cost-effective shopping experience in the flooring sector. The company provides customers access to top quality hard surface flooring at prices well below those of other retailers by sourcing directly from the manufacturer or quarry. This saves customers money. Additionally, Floor & Decor maintains job lot quantities, or enough to complete typical projects, with the largest in-stock selection, eliminating wait times. Each Floor & Decor store’s product selection is built around the specific local needs and architectural influences of the community it serves.



A LOCALLY FOCUSED COMPANY



Every Floor & Decor is managed locally by a CEM – chief executive merchant. Each store also employs a pro-sales manager, focused specifically on serving the contractor and professional remodeling segment in each market. Also present in each store are design professionals who offer complimentary design services to customers. The product mix, services and store experience are designed to meet the needs of each local market. Additionally, Floor & Decor stores actively assist local non-profit organizations -including booster clubs and PTAs- by facilitating fundraisers and offering up a fun, festive atmosphere to host events. Floor & Decor donates flooring products to assist local non-profits and community groups. Floor & Decor also works with contractor and designer associations, providing continuing education classes that offer points toward ongoing certification requirements.

Product Questions: 877-675-0002 or 770-421-3705
Installation Questions: 877-477-1017
CUSTOMER SERVICE CENTER - 7 DAYS A WEEK!
Monday - Thursday7AM - 11PM
Friday - Saturday8AM - 9PM
Sunday9AM - 6PM
*All listed times are Eastern Time. Customer Service Center does observe Thanksgiving and Christmas as holidays.
Secure Shopping

*Prices and product availability may vary by geographic or store location.

© 2014 Floor and Decor Outlets of America, Inc. All Rights Reserved.
Close
About Us