Installed Merchandise Policy
Floor & Decor Installed Merchandise Policy
MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is your responsibility to inspect and verify the type of merchandise purchased, quantity, dimensions, model number, color, dye lots for porcelain and ceramic products, and to verify all labels on wood product to ensure accuracy prior to leaving the store. Some product descriptions may include nominal size instead of actual size. Floor & Decor is not responsible for any loss or claim due to faulty installation. It is the responsibility of the customer to validate the credentials, references, insurance and certification of installers before any work begins. Claims for product damage or shortages must be made upon receipt of product. Thoroughly inspect and measure all products before installation as use will constitute acceptance. Installed flooring cannot be exchanged or returned for any reason.