Top Trending Questions

  • Do you offer in-store installation classes?


    Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

    • Wood & Laminate: 10am
    • Backsplashes: 11am
    • Tile & Stone Install: 2pm

    Read more

  • How do I check my order status?


    You can check your order status by clicking here. To pull up the order status information, simply type in your phone number and order number.

    Read more

  • How do I prepare for my design appointment?


    Before you come in take photos of your home, bring measurements of your space, and define your budget and timeframe. To identify your style, you can bring magazine clippings, fabric samples, paint swatches, photos, or anything else that inspires you. We’ll do the rest to bring the design together!

    Read more

  • Do you offer coupons?


    Floor & Decor offers low prices on hard surface flooring every day, so the price you see is the best deal for you! We promise you everyday low prices on all our tile, wood, stone, laminate, vinyl, and installation products. If you find a lower price on the same product, we’ll honor it upon verification.

    Read more

  • Can I store my purchase at Floor & Decor until I’m ready to pick it up?


    Floor & Decor is pleased to offer 14 days of free storage from the date of purchase. A storage fee of $10 per day after the first 14 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.

    Read more

  • Can I return items that I purchased online to a store?


    Yes, you can return any product to a store location if you purchased online.

    Read more

  • What is PRO Premier Rewards?


    PRO Premier Rewards is our way of thanking you for your business! The program is exclusive to our professional customers. Pros can earn points with their flooring purchases, as well as their customer’s purchases, that can be redeemed for gifts such as electronics, sporting goods, travel, and other exciting merchandise. In addition, PRO Premier Rewards members can take advantage of special discounted rates on business and marketing tools, access health and business insurance, and more!

    Read more