HELP CENTER: Storage & Pickup

Top Questions For Storage & Pickup

  • How can I find out if an item is available for in-store pick up?

    At the top right corner of the website, you can click the store location tab to confirm your neighborhood Floor & Decor. Once that has been confirmed, simply find the product you’re interested in. From the product page, it’ll inform you if the item is available for pickup at your preferred location!

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  • What do I need to bring when I pick up my online order?

    Customers must provide three (3) items of verification at the time of pick up. You must provide your online sales receipt, a picture ID, and the purchasing credit card you used to make your purchase online.

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  • Can I store my purchase at Floor & Decor until I’m ready to pick it up?

    Floor & Decor is pleased to offer 14 days of free storage from the date of purchase. A storage fee of $10 per day after the first 14 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.

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  • Can I have my contractor pick up my product if I already paid for it?

    To allow someone other than yourself to pick up merchandise (like a contractor or delivery service), you must authorize Floor & Decor to release your merchandise by entering the pickup person’s information. Anyone not on this list wishing to obtain your merchandise must first be validated (in person) by you, the customer, regardless of possession of original receipt at the time of pickup. The person(s) authorized to pick up materials must have a government-issued photo I.D. for verification.

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