HELP CENTER: Pro Premier Services

Top Questions For Pro Premier Services

  • As a professional, what services are available to me at Floor & Decor?


    You have full access to our PRO Premier Benefits!

    1. You have access to help from a dedicated PRO team.
    2. You have the PRO Service Team at your fingertips with the PRO Hotline.
    3. Express Pickup allows you to call before you arrive and have product ready for you to pick up.
    4. Get jobsite delivery, where you need it when you need it.
    5. FREE 14-day product storage available onsite.
    6. Free design services, so you can have a design expert help you or your clients develop your job.
    7. Samples of products available to share with your clients.
    8. Any job size – from 500 to 50,000 sq ft – we have the inventory to cover it.
    9. Commercial business accounts available to accommodate larger jobs.

    Read more

  • What is PRO Premier Rewards?


    PRO Premier Rewards is our way of thanking you for your business! The program is exclusive to our professional customers. Pros can earn points with their flooring purchases, as well as their customer’s purchases, that can be redeemed for gifts such as electronics, sporting goods, travel, and other exciting merchandise. In addition, PRO Premier Rewards members can take advantage of special discounted rates on business and marketing tools, access health and business insurance, and more!

    Read more

  • Does it cost anything to join PRO Premier Rewards?


    No! It is completely free to join!

    Read more

  • How do I enroll in PRO Premier Rewards?


    Click here to login using your Floor & Decor PRO ID, or see your local PRO Team to enroll in person.

    Read more

  • How do I earn points in PRO Premier Rewards?


    Each month members can earn one point per dollar spent up to $3,000 and three points per dollar over $3,000.

    Read more

  • What can the PRO Premier App do for me?


    The PRO Premier app offers the ability to shop for products, create and share quotes with your customers, review active order status and order history, organize client orders, check in-store inventory, look up store information, check your PRO Premier Rewards point balance, and much more!

    Read more

  • Does the PRO Premier App work on both iPhone and Android phones?


    Yes! The PRO App is available for both iPhone and Android-based phones.

    For iPhone users, simply search the Apple App store for Floor & Decor, or click here to download.

    For Android users, search the Google Play Store for Floor & Decor, or click here to download.

    Read more

  • What is the PRO Flooring Catalog and where can I access it?


    The PRO Flooring Catalog is an online resource available for you to shop Floor & Decor’s full inventory with your customers. Review product styles, installation methods, and more at your own pace with your own branding, without pricing, allowing you to customize quotes for your customers. To set up an account and get started, click here. It's that easy!

    Read more

  • What is a Lunch & Learn?


    Lunch & Learns are in-store learning events held in partnership with our suppliers. You can learn about the latest installation techniques, product updates and trends, all while enjoying a free lunch on us! To find out when our next event is in your area, contact your local PRO Team.

    Read more

  • What is an Industry Networking Event?


    An Industry Networking Event is held once a year in each one of our stores. It’s a night to visit with your colleagues in the industry, interact with flooring and installation material suppliers, enjoy a free dinner, and even win door prizes! To find out when our next event is in your area, contact your local PRO Team.

    Read more

Still Have Questions?
Chat With Us Contact Us