HELP CENTER: Shipping & Delivery

Top Questions For Shipping & Delivery

  • How much is shipping?


    Shipping charges are based on the weight of the order and the distance from the warehouse to the shipping location. Shipping can be estimated from the product page, and final shipping charges can be seen during the checkout process.

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  • What are my delivery options?


    Due to the heavy weight and fragile nature of our products, we only offer curbside delivery.

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  • Do you offer expedited shipping?


    Due to the heavy weight and fragile nature of our products, we do not offer expedited shipping.

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  • When will my order arrive?


    Estimated delivery dates are provided during checkout. You can check your order status online by clicking here. Please enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.

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  • Why can't I track my order?


    Tracking messages are updated once the product is picked up. If you do not have tracking information after 2 days of order purchase, please contact Customer Care Center at 1-877-675-0002 for assistance. We have specialists available Monday – Friday 8am-5pm. Please have your Order Number and Tracking Numbers ready upon calling to ensure a quicker turn around for your replacement shipment.

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  • I received damaged tile, what do I do?


    Please see our Damage Policy for details. If you have received a damaged shipment, please send shipment information to webdamage@flooranddecor.com, including order details, damage product details, and photos of the damaged product. Or you can contact our Web Damages Specialist at our Customer Care Center at 1-877-675-0002 for assistance. We have specialists available Monday – Friday 8am-5pm. Please have your Order Number and Tracking Numbers ready to ensure a quicker turn around for your replacement shipment.

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