Shipping & Delivery

  • How much is shipping?

    Shipping charges are based on the weight of the order and the distance from the warehouse to the shipping location. Shipping can be estimated from the product page, and final shipping charges can be seen during the checkout process.

    Read more
  • What are my delivery options?

    For your convenience, we offer a selection of delivery options. For more information:

    Read more
  • Do you offer expedited shipping?

    Due to the heavy weight and fragile nature of our products, we are unable to expedite shipments. We suggest picking up your product at one of our locations that offer same-day pickup on all in-stock orders. Click here to view our shipping policy.

    Read more
  • When will my order arrive?

    Estimated delivery dates are provided during checkout. You can check your order status online by clicking here. Please enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.

    Read more
  • How do I track my order?

    Tracking messages are updated once the product is shipped. If you do not have tracking information after 2 days of order purchase, please contact Customer Care Center at 1-877-675-0002 for assistance. We have specialists available Monday – Friday 8am-5pm. Please have your Order Number and Tracking Numbers ready upon calling to ensure a quicker turn around for your replacement shipment.

    Read more
  • How is my product delivered?

    Due to the heavy weight and fragile nature of our products, most deliveries will be made with a semi-truck. If you live in an area that is not accessible to a semi-truck (steep and/or gravel driveway, cul-de-sac, gated neighborhood, low hanging trees, limited space for driver to park semi-truck, etc.)  please contact Customer Care Center at 1-877-675-0002 for additional assistance. Click here to view our shipping policy.

    Read more
  • Are there any delivery restrictions?

    Currently Floor and Decor only ships to the United States and Canada. We do not ship to any other locations. International Shipments can be subject to additional brokerage fees, duty fees, and taxes, which are to paid by the customer. To set up international shipments, please contact Floor & Decor Export Services. Click here to view our export services.

    Read more
  • I received damaged product, what do I do?

    We're sorry to hear that your product arrived damaged. Please see our Damages Policy with detailed instructions. Please do not dispose of any product until this process is complete.

    Read more
Still Have Questions?
Contact Us