Customer Service: Frequently Asked Questions

Answers

01. How can I find out if an item is available for in-store pick up?

Select the store where you'd like to pick up the item, and the website will inform you if that item can be picked up at the store you chose.
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02. How much is shipping?

Shipping charges are based on the weight of the order and distance from the warehouse to your home. Charges can be seen during the checkout process.
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03. What is shipping lead time?

Shipping lead time is 7-10 days for typical orders, and 7-28 days for special order products.
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04. Do you offer expedited shipping?

Due to the weight and fragile nature of our products, we do not offer expedited shipping.
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05. Why are there products online that are not in my local store?

Floor & Decor offers a broad range of products, with each store having its own selection. Our website is a one-stop shop for all products from Floor & Decor.
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06. What types of discounts do you offer? Military, contractor?

Floor & Decor offers low prices on hard surface flooring every day. Therefore, you don't need to wait for discounts. For more information, see our Everyday Low Price Promise page.
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07. How do I find installation accessories?

Proper installation accessories can be found on each product page, or under the Installation Materials section in the navigation.
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08. Do you ship internationally?

We do not ship internationally.
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09. How do I return my product?

See the Return Policy page for details on returns.
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10. Can I return items that I ordered online to a store?

Yes, see Return Policy page.
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11. I received damaged tile. What do I do?

See the Damages Policy page for details on damages.
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