Return Policy

Floor & Decor Return Policy

Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase.

  • All returned merchandise must be undamaged and in resalable condition.
  • Your refund will be processed by the same method of payment from your original purchase.
  • Check transactions over $250 will be processed as a mail check refund.

IMPORTANT - PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Floor & Decor® is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

For more information: Visit flooranddecor.com or contact Customer Care by calling 877-675-0002.

 


Cancellations

Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our customer care specialists immediately at 877-675-0002.  Hours are Monday-Thursday 7 am to 11 pm,  Friday 7 am to 9 pm, Saturday 8 am to 9 pm and Sunday 10 am to 7 pm (all times Eastern).

Once an order has been loaded and is in route to the shipping address, Floor & Decor will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10 percent restocking fee.

 

Refused Orders

DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, call our customer care center at 877-675-0002 immediately for assistance with getting replacements sent to you. (Please see Damages Policy).

 If you refuse to accept an order, Floor & Decor will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10 percent restocking fee.

 

Floor & Decor Express Return Policy 

IMPORTANT INFORMATION - PLEASE READ CAREFULLY

Once tendered, all F&D Express Order sales are final and non-returnable. Damaged or defective merchandise can be exchanged for identical product within 30 days of purchase. Order can be cancelled on same day of purchase only.