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Return Policy

This Return Policy is governed by and incorporates the website Terms & Conditions

90 Day Return Policy

Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges. Please also see below regarding original packaging required for return.

For returns after 90 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. A valid photo ID is required. Information from the ID will be recorded at the time of the return. Floor and Decor uses a third-party refund verification system. All returns are subject to verification system approval.

If approved, for all approved returns:

  • All returned merchandise must be undamaged and in resalable condition.
  • Returns within 90 days of purchase will be processed by the same method of payment from your original purchase.
  • Returns over 90 days from purchase or without an original sales receipt will be processed to merchandise credit.
  • Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.


Returns must be unopened and in its original purchased packaging and quantity, for example if tile is purchased by the box it must be returned by the box except as noted below:

  • Individual pieces may be returned if purchased as a sample as indicated on the sales receipt,
  • Decorative mosaics may be returned by the piece if unopened and still in its original packaging (cardboard backing and plastic wrapped)


Once a product has been installed, it cannot be returned. Floor & Decor is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

Special Orders

Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling Customer Care. Special order product that is not custom made can be returned to any Floor & Decor location.

Custom Orders

Custom order countertops, Treadwell stair parts, cabinets, etc. are non-refundable once tendered. Damaged or defective product can be exchanged. Call Customer Care at 404-720-9120 / 877-675-0002 for assistance.

Damaged Shipments

DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, Floor & Decor will charge all applicable shipping fees as part of the return. Call Customer Care at 404-720-9120 / 877-675-0002 for assistance.

Lost in Transit

If a shipment is lost in transit, call Customer Care at 404-720-9120 / 877-675-0002 for assistance.

Design Studio Returns

Floor & Decor Design Studio locations are not equipped to accept physical merchandise returns. Merchandise purchased through any Design Studio location can be returned to any Floor & Decor store location. Customers can contact Customer Care at 404-720-9120 / 877-675-0002 to arrange return shipment.