Return Policy
This Return Policy is governed by and incorporates the website Terms & Conditions
90 Day Return Policy
Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges. Please also see below regarding original packaging required for return in specified markets.
For returns after 90 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. A valid photo ID is required. Information from the ID will be recorded at the time of the return. Floor and Decor uses a third-party refund verification system. All returns are subject to verification system approval.
If approved, for all approved returns:
- All returned merchandise must be undamaged and in resalable condition.
- Returns within 90 days of purchase will be processed by the same method of payment from your original purchase.
- Returns over 90 days from purchase or without an original sales receipt will be processed to merchandise credit.
- Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.
ORIGINAL PACKAGING REQUIRED FOR RETURN
In the locations listed below returns must be unopened and in its original purchased packaging and quantity, for example if tile is purchased by the box it must be returned by the box except as noted below:
- Individual pieces may be returned if purchased as a sample as indicated on the sales receipt,
- Decorative mosaics may be returned by the piece if unopened and still in its original packaging (cardboard backing and plastic wrapped)
Stores Requiring Original Packaging for Return
Location | State | Location | State |
---|---|---|---|
111 Glendale | AZ | 108 Pompano | FL |
115 Tempe | AZ | 122 Doral | FL |
147 Camelback | AZ | 133 Boynton Beach | FL |
180 Mesa | AZ | 134 Pembroke Pines | FL |
223 Tolleson | AZ | 140 Sarasota | FL |
200 Albuquerque | AZ | 149 Miami Gardens | FL |
117 Arvada | CO | 158 Fort Myers | FL |
118 Highlands Ranch | CO | 173 Riviera Beach | FL |
205 Denver | CO | 181 Fort Lauderdale | FL |
209 Thornton | CO | 191 Port St. Lucie | FL |
293 Timnath | CO | 192 Kendall | FL |
309 Colorado Springs | CO | 265 Naples | FL |
152 Savannah | GA | 272 Miami Design Studio | FL |
120 Henderson | NV | 292 Coral Springs | FL |
202 Las Vegas | NV | 318 South Ft. Myers | FL |
303 South Summerlin | NV | 103 Jacksonville | FL |
220 El Paso | TX | 110 Orlando | FL |
254 North Portland | WA | 114 Brandon | FL |
313 Beaverton | WA | 116 Clearwater | FL |
199 Tukwila | WA | 143 Lakeland | FL |
211 Everett | WA | 168 North Dale Mabry | FL |
250 North Seattle | WA | 172 Sanford | FL |
262 Tacoma | WA | 195 St. Petersburg | FL |
315 Woodinville | WA | 196 St. Johns Town Center | FL |
245 Gainesville | FL | ||
246 Wesley Chapel | FL | ||
281 Fern Park | FL | ||
296 Clermont | FL | ||
301 Kissimmee | FL | ||
307 Waterford Oaks | FL |
Location | State |
---|---|
111 Glendale | AZ |
115 Tempe | AZ |
141 Tucson | AZ |
147 Camelback | AZ |
180 Mesa | AZ |
223 Tolleson | AZ |
200 Albuquerque | AZ |
152 Savannah | GA |
254 North Portland | OR |
313 Beaverton | OR |
199 Tukwila | WA |
211 Everett | WA |
250 North Seattle | WA |
262 Tacoma | WA |
315 Woodinville | WA |
108 Pompano | FL |
122 Doral | FL |
133 Boynton Beach | FL |
134 Pembroke Pines | FL |
140 Sarasota | FL |
149 Miami Gardens | FL |
158 Fort Myers | FL |
173 Riviera Beach | FL |
181 Fort Lauderdale | FL |
191 Port St. Lucie | FL |
192 Kendall | FL |
265 Naples | FL |
272 Miami Design Studio | FL |
292 Coral Springs | FL |
318 South Ft. Myers | FL |
103 Jacksonville | FL |
110 Orlando | FL |
114 Brandon | FL |
116 Clearwater | FL |
143 Lakeland | FL |
168 North Dale Mabry | FL |
172 Sanford | FL |
195 St. Petersburg | FL |
196 St. Johns Town Center | FL |
245 Gainesville | FL |
246 Wesley Chapel | FL |
281 Fern Park | FL |
296 Clermont | FL |
301 Kissimmee | FL |
307 Waterford Oaks | FL |
IMPORTANT - PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. Floor & Decor is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Special Orders
Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders in-store or by calling Customer Care. Special order product that is not custom made can be returned to any Floor & Decor location.
Custom Orders
Custom order countertops, Treadwell stair parts, cabinets, etc. are non-refundable once tendered. Damaged or defective product can be exchanged. Call Customer Care at 404-720-9120 / 877-675-0002 for assistance.
Damaged Shipments
DO NOT REFUSE ANY SHIPMENT. If a shipment is refused, Floor & Decor will charge all applicable shipping fees as part of the return. Call Customer Care at 404-720-9120 / 877-675-0002 for assistance.
Lost in Transit
If a shipment is lost in transit, call Customer Care at 404-720-9120 / 877-675-0002 for assistance.
Design Studio Returns
Floor & Decor Design Studio locations are not equipped to accept physical merchandise returns. Merchandise purchased through any Design Studio location can be returned to any Floor & Decor store location. Customers can contact Customer Care at 404-720-9120 / 877-675-0002 to arrange return shipment.