Floor & Decor Return Policy
Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required. Information from the ID will be recorded at the time of the return and retained in a company-wide database of customer return activity that we use to authorize returns and prevent fraud. We reserve the right to limit returns or exchanges without a valid receipt.
- All returned merchandise must be undamaged and in resalable condition.
- Your refund will be processed by the same method of payment from your original purchase.
- Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.
IMPORTANT - PLEASE READ CAREFULLY
Once a product has been installed, it cannot be returned. Floor & Decor® is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.
Due to storage limitations, the following locations do not accept returns:
- New Orleans Design Gallery - 2801 Magazine St, New Orleans, LA 70155
For more information contact Customer Care by calling 877-675-0002.
Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our customer care specialists immediately at 877-675-0002. Hours are Monday-Thursday 7 am to 11 pm, Friday 7 am to 9 pm, Saturday 8 am to 9 pm and Sunday 10 am to 7 pm (all times Eastern).
Once an order has been loaded and is in route to the shipping address, Floor & Decor will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10 percent restocking fee.
DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, call our customer care center at 877-675-0002 immediately for assistance with getting replacements sent to you. (Please see Damages Policy).
If you refuse to accept an order, Floor & Decor will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10 percent restocking fee.
Floor & Decor Express Return Policy
IMPORTANT INFORMATION - PLEASE READ CAREFULLY
Once tendered, all F&D Express Order sales are final and non-returnable. Damaged or defective merchandise can be exchanged for identical product within 30 days of purchase. Order can be cancelled on same day of purchase only.
Effective: January 18, 2019