Top Trending Questions

  • How do I check my order status?

    You can check your order status by clicking here. To pull up the order status information, simply type in your phone number and order number.

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  • Can I store my purchase at Floor & Decor until I’m ready to pick it up?

    Floor & Decor is pleased to offer up to 7 days of free storage from the date of purchase. A storage fee of $10 per day after the first 7 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.

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  • Do you offer financing options?

    Yes, we offer a Floor & Decor credit card with financing options. Please see our Credit Center for more details and how to apply.

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  • What are my delivery options?

    For your convenience, we offer a selection of delivery options. For more information:

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  • Can I return items that I purchased online to a store?

    Yes, within 90 days you can return any product to a store location if you purchased online. Due to storage limitations, New Orleans Design Gallery located at 2801 Magazine St, New Orleans, LA 70155 does not accept returns.

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  • Can I modify my order?

    Yes, absolutely! If you need to modify an online order you can do so by contacting our Customer Care specialists at 877-675-0002. However if the order you wish to modify was purchased in store you will need to visit that location with your original payment method and order information.

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  • What is PRO Premier Rewards?

    PRO Premier Rewards is our way of thanking you for your business! The program is exclusive to our professional customers. Pros can earn points with their flooring purchases, as well as their customer’s purchases, that can be redeemed for gifts such as electronics, sporting goods, travel, and other exciting merchandise. In addition, PRO Premier Rewards members can take advantage of special discounted rates on business and marketing tools, access health and business insurance, and more!

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