YOUR PRIVACY RIGHTS
This policy describes how Floor & Decor collects, uses, and shares personal information.
For purposes of this policy, our website includes by definition, any web pages, interactive features, applications, widgets, blogs, social networks, social network “tabs,” or other online or wireless offerings that post a link to this policy, whether accessed via computer, mobile device or other technology, manner or means.
WHAT INFORMATION IS COLLECTED BY FLOOR & DECOR?
We collect personal information such as your contact information (e.g., name, e-mail address, mailing address) and billing/shipping information (e.g., payment card number, shipping address). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our wireless network or web server automatically collects information about your device (e.g., IP address, operating system, unique identifying ID of your mobile device), click-stream information such as the address (or "URL") of the website that you came from before visiting our site, which pages you visit on our site or while connected to our wireless network, which browser you used to view our site and any search terms you have entered on our website or while connected to our wireless network.
While shopping or visiting our website, we may ask that you provide certain information. For example, we request personal information when you purchase products or services, sign up for our newsletter, participate in a contest or survey, contact Floor & Decor with a question or concern or apply for employment with Floor & Decor. When you apply for employment, we ask for your job interests, background and resume information, in order to process your application. Floor & Decor may also use third party providers of customer information to improve the accuracy and completeness of our customer database, to increase our understanding of our customers and to identify potential customers.
HOW DOES FLOOR & DECOR USE THE INFORMATION COLLECTED?
We use the information you provide in order to fulfill requests for products, services or information; personalize your shopping experience by using your purchases to shape our recommendations about the merchandise that might be of interest to you; transmit your data to third party service providers; administer sweepstakes or promotions; tailor advertising efforts; measure and improve the effectiveness of our website, our marketing endeavors or our products or services; tailor our online or in-store offerings to your preferences; administer surveys; and send marketing communications from us or third parties in which we feel you may be interested in or for other business purposes.
HOW DOES FLOOR & DECOR PROTECT CUSTOMER INFORMATION?
While we endeavor to protect the security and integrity of sensitive personal information collected on our website, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that any information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
DOES FLOOR & DECOR USE "COOKIES" AND OTHER TRACKING TOOLS?
We use technologies on our website to prevent fraud, improve security, assess website performance, deliver content to you that is relevant to what you view on our website and elsewhere on the web, and provide you with enhanced functionality.
A pixel tag (also known as a "clear GIF" or "web beacon") is a tiny image – typically just one-pixel – that can be placed on a Web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our web pages.
Our website may also use other technologies to track which pages on our website our visitors view. This non-identifiable click-stream data helps us understand how visitors use our website. Our web server automatically collects the address of the website that you came from before visiting our website, which browser you used to view our site and any search terms you have entered on our site. Among other things, this information enables Google to generate analytics reports on the usage of our website. To opt-out of your Site usage being included in our Google analytics reports, you may follow these instructions. In addition to Google Analytics, you may have opted into other Google features or applications which interact with our website, such as Google signals, which may associate our or third-party website data to location based analytics. Subject to your permissions with Google, we may have access to and use such analytics to better serve you marketing, enhance our website or identify store location nearest to you. You may access, manage and/or delete this information with Google by visiting myactivity.google.com/myactivity. Our website (including our mobile site and application) may use location-based services to verify your location, deliver you relevant content and/or advertising based on your location, as well as to share your location with our service providers as part of the location-based services we offer. Further, we or our service providers may use your location information to display our nearest store location to you.
Our “Pro App” may also use location information, including your current location, to allow us to recognize when you have entered one of our stores and to provide certain in-store features or services to you. For example, we may use your location information to recognize that you are in a particular store so that you can notify us that you would like a pickup an order. Before location information can be used for these purposes, you must first opt-in to activate these location-based services within the app. If you enable location-based services in the app, we will automatically collect and may store location information and the MAC address or device ID from your mobile device. We also may aggregate this information, but this information will only be used for our internal purposes and to provide information requested by you. If you do not wish for us to collect and store this information, you may disable location-based services in the app. The use of location based services in the app may also impact the battery life of your phone or device.
The above tracking technologies may be deployed by us and/or by our service providers or partners on our behalf. These technologies enable us to assign a unique number to you, and relate your website usage information to other information about you, including your personal information.
We also contract with a third-party advertising partner to serve ads on our behalf across the internet and sometimes on this site. They will collect and use anonymous information about your visits to and interactions with our website and other websites through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by participating partners, visit the Network Advertising Initiative at networkadvertising.org/choices and Aboutads.info at aboutads.info/choices. Opting out will not in any way affect your use of our site. Our website does not honor web browser do-not-track settings. Instead, to opt-out of behavioral advertising, follow the instructions above.
You can update your cookie settings at any time by selecting the Cookie Settings button below. To see a full list of the cookies deployed on our site, visit our Cookie List page.
WILL FLOOR & DECOR DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
- Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
- Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, in connection with a merger or acquisition, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
- Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
- Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, tailor marketing and advertising efforts, process payments, and assist in the fulfillment of orders.
Also, Floor & Decor may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will not include your name or contact information.
WHAT ARE THE INFORMATION POLICIES OF DATA COLLECTED ON SOCIAL MEDIA PAGES AND FEATURES?
HOW MAY CUSTOMERS REVIEW THEIR INFORMATION OR REQUEST A CHANGE OF INFORMATION?
You may request access to your personal information by using the contact information below. As required by law, upon request, we will grant you reasonable access to the personal information that we have about you.
In some cases (for example, if we significantly expand our use or sharing of your personal information), we may also tell you about changes by additional means, such as by sending an e-mail to the e-mail address we have on file for you. In some cases, we may request your consent to the changes. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information.
If you are visually impaired, you may access this notice by visiting our website and accessing Your Privacy Rights through your browser’s audio reader.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether certain categories of information are “sold” or transferred for an organization’s “business purpose” as those terms are defined under California law. You can find a list of the categories of information that we share here. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for their direct marketing please submit a written request to us at firstname.lastname@example.org. Please mention in your request that you are making a "California Shine the Light" inquiry. We will respond within 30 days.
The California Consumer Privacy Act (“CCPA”) provides California residents with the right to, among other things, know and request deletion of personal information collected by F&D from the individual. As such, a California resident may submit a request to access their personal information or delete their personal information by clicking here or calling toll free 1-800-582-3067. Note that, as required by law, we will require you to prove your identity. We may verify your identity by phone call, text message, email or third-party verification. Depending on your request, we will ask for information such as your name, email address, phone number, current or former address information, or other information related to transactions between you and Floor & Decor. We may also ask you to provide a signed declaration confirming your identity.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.
If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:
- A completed authorized agent designation form or power of attorney indicating that you have authorization to act on the consumer’s behalf.
- If you are a business, proof that you are registered with the Secretary of State to conduct business in California.
If we do not receive both pieces of information, the request will be denied.
HOW DO I CONTACT FLOOR & DECOR?
Effective Date: December 31, 2019
Last Revised: July 1, 2020