A MESSAGE TO OUR CUSTOMERS
MAY 8, 2020
As we continue to monitor state and local government ordinances, we are excited to be able to re-open the majority of our stores for in-store shopping and curbside pickup. To ensure a safe shopping experience, we are introducing several safety measures and protocols. We are monitoring the number of customers in the store; installing floor markers and protective shields at cash registers; regularly sanitizing shopping carts, pin pads, design desks and other high-traffic areas; and continuing to remind our customers and associates to practice social distancing. Store associates will wear personal protective equipment, including a face mask. Customers are also strongly encouraged to wear face masks and are required where mandated by local order. Learn more about how to safely shop at Floor & Decor.
Customers can still shop and buy on flooranddecor.com, our Pro Premier professional app or call the local store with the convenience of curbside pickup or delivery options. We will continue to offer our free Virtual Design Appointments at all open locations and are reinstating in-store appointments as stores re-open for shopping.
Additionally, most of our store hours have been extended to Monday – Saturday: 7am-6pm and Sunday: 10am-4pm. To view your local store’s operations and hours, please visit the store page.
The safety of our customers and associates is of the utmost importance to us, and we have made these changes to maintain a safe and productive shopping experience for all. We look forward to helping keep your project on track.
Thank you for being a valued customer at Floor & Decor.
APRIL 3, 2020
We are extending our temporary operations to continue to support customers and associates. The majority of our stores remain open for convenient curbside pick-up or delivery of online, app, or phone orders. Previously purchased products can also continue to be picked up from storage at our open stores.
Limited pick-up hours at most stores are Monday-Saturday: 7am-4pm and Sunday: 10am-4pm.*
*Store hours and conditions may change as we follow all necessary precautions and the direction of local and state authorities. Please visit your local store page for current store status.
To keep your project on track, learn more about the several ways you can still shop at Floor & Decor.
A safe shopping experience for both our customers and associates remains our priority.
MARCH 19, 2020
To our valued customers:
We want to assure you that we are working tirelessly to support our customers and associates during this ever-changing and unprecedented situation. As we continue to navigate the uncertainty, Floor & Decor is making the best decisions we can with two goals in mind: maintaining a safe shopping environment and serving the customers who rely on our products to complete their projects and support their businesses.
Floor & Decor continues to adhere to guidelines and recommendations from the CDC, and we believe it makes sense to keep our stores open in those places where permitted and advisable. However, we are making several operation changes. For the next two days (March 19th & 20th), we are reducing hours in our stores to 7am-6pm.
Effective March 21st - April 4th, we will open our warehouse stores with limited hours (Monday-Saturday, 7am-4pm; Sunday, 10am-4pm) for pick-up of online, phone, or app orders only. We believe that allowing access to our products, while practicing social distancing and limiting the number of interactions in our stores, is the best way to serve our customers safely and take care of our associates.
Customers can shop and buy on flooranddecor.com, our Pro Premier professional app or call the local store with the convenience of same-day pick-up or delivery options. We will revisit on an ongoing basis and update the local store page if any additional changes to hours are required.
To ensure we are further supporting our customers during this time, we will extend our return policy to accept returns for an additional 30 days after we reinstate normal operations.
Our customers and associates are of the utmost importance to us, and we are committed to maintaining a safe shopping experience for all.
Thank you on behalf of the entire Floor & Decor family.
CEO, Floor & Decor
MARCH 13, 2020
Dear Valued Customers,
As we all navigate the uncertainty of the rapidly evolving coronavirus (COVID-19), I want to assure you that Floor & Decor is taking all necessary precautions to ensure our customers and associates are safe. We have implemented strict adherence to guidelines and recommendations from the CDC for all our locations and store support center, including increased cleaning in out highest traffic areas and a focus on sanitizing and hygiene. In the event we have a customer or associate who is exposed to COVID-19, we are following the CDC recommendations for testing, quarantine, and sanitizing of any affected areas.
We continue to closely monitor all news and developments regarding COVID-19 within the U.S. and around the world and are incorporating them into our planning and communications. We have assembled a cross functional team that is working continuously to stay on top of the matter and take appropriate actions to protect our associates and our customers. Not only have we provided our associates with the recommended ways to help prevent the spread of the virus, we are also encouraging any Floor & Decor associate to stay home if they are sick. Further to the effort, we have suspended international and non-essential travel. Floor & Decor is committed to offering you a safe shopping environment and helpful ways to get your project completed - from our stores to flooranddecor.com.
I personally want to thank all our customers on behalf of the Floor & Decor family. We appreciate that these are unsettling times and are committed to maintaining a safe shopping experience for all.
CEO, Floor & Decor