I received damaged tile, what do I do?

Please see our Damage Policy for details. If you have received a damaged shipment, please send shipment information to webdamage@flooranddecor.com, including order details, damaged product details, and photos of the damaged product. Or you can contact our Web Damages Specialist at our Customer Care Center at 1-877-675-0002 for assistance. We have specialists available Monday – Friday 8am-5pm. Please have your Order Number and Tracking Numbers ready to ensure a quicker turn around for your replacement shipment.

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