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I received damaged tile, what do I do?

Please see our Damage Policy for details. If you have received a damaged shipment, please send shipment information to, including order details, damaged product details, and photos of the damaged product. Or you can contact our Web Damages Specialist at our Customer Care Center at 1-877-675-0002 for assistance. We have specialists available Monday – Friday 8am-5pm. Please have your Order Number and Tracking Numbers ready to ensure a quicker turn around for your replacement shipment.

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