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Articles (7 results found)

  • Customer Service FAQ

    Many of customers share the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here are a list of the most common questions and answers provided for customers....

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  • Opening An Account

    Opening an Account is easy. You may create an account at any time by clicking the My Account hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order....

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  • Valid Payment Methods

    Payment for all goods must be by credit or debit card. We accept payment with: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER....

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  • Your Privacy Rights

    Floor & Decor respects the privacy of customers and visitors to our website, which may be accessed at flooranddecor.com. While offering our website users the advantages and convenience of web-based technologies, we also strive to employ practices that ensure information collected about our customers and visitors is used conscientiously and appropriately....

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  • Returns Policy

    Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase....

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  • Shipping Policy

    Shipping Methods - Floor & Decor offers two types of shipping methods....

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  • Terms & Conditions

    Copyrights - This Site and the materials within it are © 2017 Floor and Decor Outlets of America, Inc. ("Floor & Decor"). Viewing this Site creates a copy of Floor & Decor materials in your computer’s random access memory and/or in your hard drive and/or in your proxy server....

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