FLOOR & DECOR PRO ACCESS REWARDS PROGRAM TERMS AND CONDITIONS

 

These PRO Access Terms and Conditions ("Terms") govern participation in the Floor & Decor PRO Access Rewards Program (the "Program"), operated by Floor and Decor Outlets of America, Inc. ("Floor & Decor," "F&D," "Company," "we," "us," or "our"). By enrolling in or participating in the Program, you agree to be bound by these Terms, Floor & Decor's Privacy Policy, our Website and App Terms & Conditions, in the event of a customer order the Storage and Pickup Policy, and any additional terms referenced herein (collectively, the "Agreement"). If you do not agree to these Terms, do not enroll in or participate in the Program.

PLEASE REVIEW THE FOLLOWING CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS. THESE TERMS INCLUDE AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER, WHICH REQUIRES AN INDIVIDUAL BASIS TO RESOLVE ALL DISPUTES, RATHER THAN A CLASS OR COLLECTIVE ACTION OF ANY KIND.

On this page:

1. PROGRAM OVERVIEW

1.1 Description. The Floor & Decor PRO Access Rewards Program is a tiered loyalty program designed to recognize and reward professional customers, contractors, designers, installers, and commercial buyers for their ongoing purchasing relationship with Floor & Decor.

1.2 Program Periods.

(a) The "Program Year" runs from January 1 through December 31 of each calendar year.

(b) The "Tier Qualification Window" consists of Qualifying Purchases made between January 1 and December 31 of the applicable Program Year, except that the first window of the Program will run from launch February 1, 2026 through December 31, 2026.

(c) "Semi-Annual Periods" for Rebate calculation run from January 1 through June 30 and from July 1 through December 31, except that the first period of the Program will run from launch February 1, 2026 through June 30, 2026.

(d) Tier placement at the beginning of each new Program Year is based on Qualifying Purchases from the prior Program Year.

2. ELIGIBILITY AND ENROLLMENT

2.1 Eligibility. The Program is open to individuals who meet all of the following requirements:

(a) Are at least eighteen (18) years of age (or the age of majority in their jurisdiction, if greater);

(b) Are professional customers purchasing eligible goods through Floor & Decor, including contractors, designers, installers, commercial buyers, and other trade professionals;

(c) Reside in the United States (including the District of Columbia and U.S. territories);

(d) Maintain their Membership in Good Standing (as defined in Section 2.6); and

(e) Agree to and comply with these Terms.

2.2 Excluded Participants. The following are not eligible to participate in the Program: (a) resellers who purchase Floor & Decor products primarily for resale to end consumers without value-added installation or design services; (b) government customers or entities receiving separate negotiated pricing, rebates, or volume incentive agreements with F&D, unless F&D determines in its sole discretion that such customers may participate; and (c) any individual or entity whose participation would violate applicable law.

2.3 One Membership Per Business. Each eligible business may maintain only one active Membership for the purpose of accruing benefits and rewards unless otherwise directed by Floor & Decor. Maintaining multiple Memberships for the same business entity is unauthorized unless expressly agreed by Floor & Decor and may result in termination of all associated accounts and forfeiture of accrued benefits and rewards.

2.4 Employee Participation. Employees of Floor & Decor are eligible to participate in the Program and must select "Employee" in the applicable Pro Type designation to receive the appropriate experience.

2.5 Enrollment. Participation in the Program is free. No purchase is required to enroll. To participate, customers must complete program registration and create an account. Qualifying Purchases will not be tracked until enrollment is complete. Each Membership must have one designated Primary User/Owner with full authority to manage the Membership, subject to Company verification, program rules, and applicable account controls.

2.6 Identification.

(a) In-Store and Phone: Members must provide their phone number or QR code during checkout to link purchases to their account.

(b) Online: Members must log in to their account prior to completing any online purchase.

(c) Tender Registration: Tender registration is not required.

(d) F&D may issue, rotate, expire, revoke, or replace QR codes, access tokens, shared codes, and other authorization mechanisms used for purchase attribution, benefit access, or redemption. Users are responsible for using only current and authorized access methods.

2.7 Good Standing. "Good Standing" means a Participant whose customer, trade, credit, purchasing, or other account with F&D is in compliance with these Terms including any other requirements or conditions. F&D reserves the right in its sole discretion to determine whether a Participant is in Good Standing, considering factors including non-payment, payment or deliverable delinquency, default, breach, disputes, and other claims that may impact the account relationship.

3. ACCOUNT MANAGEMENT AND USERS

3.1 User Roles. The Program supports three user roles, each considered a “User” under these Terms:

(a) Account Owner (Primary User/Owner): Has full authority to manage the Membership, including editing the account, viewing all purchase history, viewing and selecting benefits and rewards, sharing benefits and rewards, and redeeming benefits and shared rewards.

(b) Delegate: May be granted elevated access to manage Users, permissions, and certain Membership activity. Delegates may not claim Rebates, transfer ownership, remove the Primary User/Owner, or exercise other Owner-reserved rights unless expressly permitted by F&D. Delegates may view purchase history and redeem benefits if shared by the Owner. Delegates' purchases count toward Membership rewards.

(c) Client/Crew QR user: May access only the features, benefits, transaction history, and Membership information made available through assigned permissions. Client/Crew QR user' purchases count toward Membership rewards.

3.2 Owner Responsibilities. By enrolling or acting as the Primary User/Owner for a Membership, the User represents that they are authorized to receive, manage, and direct program benefits on behalf of the identified business. F&D is not responsible for disputes arising from an unauthorized User claiming primary authority over a Membership. Account Owners are responsible for managing users, including User Roles, on their accounts, including updates and removal as needed.

3.3 Ownership Transfer. The Primary User/Owner may transfer ownership of a Membership to an eligible Delegate. Ownership transfer may require explicit confirmation, identity verification, and compliance with Company procedures.

3.4 Emergency Reassignment. If a Membership requires emergency ownership reassignment due to departure, death, incapacitation, or similar circumstances, F&D may require Customer Care review, verification, and supporting documentation before changing ownership.

3.5 Account Changes. Membership, User profile, and business account changes may be made only through approved Company channels, including self-service digital tools or by authorized F&D associates where available. Users are responsible for maintaining accurate profile, business, preferred store, and account information.

3.6 Multiple Accounts. If a User has access to more than one business account or Membership, the User is responsible for selecting the correct account or Membership for each order, purchase, or benefit use before completing the transaction. F&D will not reassign spend between Memberships after a transaction has been completed.

4. QUALIFYING PURCHASES

4.1 Definition. "Qualifying Purchases" are purchases made by Participants (and their authorized users) of designated products, net of any taxes, fees, and returns.

4.2 Qualifying Criteria. To count toward tier qualification and reward earning, a purchase must meet all of the following criteria:

(a) Identified at the time of purchase (in-store, by phone, in-app, or online), or receipt added post-purchase within the eligible window through an approved method of identification;

(b) Completed through an authenticated User account (guest checkout does not qualify);

(c) Paid in full;

(d) Delivered; and

(e) Made after program registration and account creation is complete.

4.3 Adding Receipts Post-Purchase. Receipts may be added to the account after purchase, provided the purchase date falls after program registration and the receipt is not already linked to another account. Receipts cannot be transferred between accounts once linked. Receipts over forty-five (45) days old may be added for purchase history purposes only and will not accrue toward tiers or financial awards.

4.4 Account Lookback. Purchases completed within fifteen (15) days prior to membership creation may count toward Qualifying Spend. Purchases made more than fifteen (15) days but within forty-five (45) days before enrollment may be added via the contact center for tier and rewards accrual. Purchases made after forty-five (45) days will be viewed as purchase history only.

4.5 Spend Attribution. The Program cannot change or reassign spend accrual on accounts where a transaction's ownership is disputed. Spend is credited to the account where it was first attached. Purchase History is based on available transaction records linked to the User or Membership. Records may be incomplete if historical, in-store, online, or business records have not been linked or verified.

4.6 Exclusions. The following are excluded from Qualifying Purchases:

(a) Floor & Decor gift cards;

(b) Products purchased with PRO Bucks or merchandise credits;

(c) Purchases made prior to program enrollment;

(d) Custom countertops;

(e) Taxes;

(f) Purchases made in a previous Program Year that are added as receipts in the current Program Year; and

(g) Any other products, services, or categories designated by F&D from time to time.

5. PROGRAM TIERS

5.1 Tier Structure. The Pro Rewards Program uses a five-tier structure. Tiers are based on cumulative Qualifying Purchases made during the current Program Year. The tiers and their qualifying spend thresholds are:

Tier	Annual Qualifying Spend
Member	$0
Silver	$5000
Gold	$25000
Diamond	$75000

 

5.2 Tier Retention. Once a Participant qualifies for a tier, they retain that tier for the remainder of the current Program Year and the full subsequent Program Year

5.3 Tier Recalculation. Tier placement at the beginning of each new Program Year is based on Qualifying Purchases from the prior Program Year. If a Membership qualifies for a lower tier based on prior-year spend, F&D may delay the downgrade until February to allow for program processing and communications.

5.4 Returns and Tier Status. If a return or order cancellation causes a Participant's spend to drop below their current tier threshold, the Participant retains their tier for the remainder of the current period.

5.5 Progressive Earning. If a Membership qualifies for a higher tier, the earn rate for that higher tier will apply only to eligible spend above the applicable tier threshold. Eligible spend completed before the Membership reached the higher tier will remain subject to the earn rate and rules applicable at the time of the transaction. F&D will not retroactively apply the higher tier rate to prior-tier spend or issue any additional F&D Dollars, Rebate, or other financial award for the difference between tier rates.

5.6 Discretionary Tier Placement. F&D may, at its sole discretion, place customers in a tier during special time periods (such as program rollout or promotional campaigns), offer additional benefits, rewards, or tiers to select Participants without prior notice, and modify the number of tiers, tier thresholds, or tier benefits at any time.

6. F&D PRO Bucks

6.1 Description. PRO Bucks are Floor & Decor digital rewards credits that may be used to purchase merchandise in-store and online. PRO Bucks are not a debit or credit card, are purely promotional, have no cash value, do not constitute a deposit or property of any Participant, and are not subject to unclaimed property laws. PRO Bucks are promotional credits, not gift cards, no monetary consideration is given in exchange for their issuance, and they are earned solely through program participation.

6.2 Earning PRO Bucks. PRO Bucks are earned upon reaching spending thresholds within the Program Period and placed into an in-app digital wallet. Each threshold may only be reached once per Program Period; earnings do not carry over. A single eligible transaction may trigger multiple PRO Bucks issuances if it crosses more than one qualifying $1,000 spend increment. F&D may offer a Tier Threshold award at Silver, Gold, and Platinum tiers in its discretion.

6.3 Redemption.

(a) In-Store: Present the required mobile barcode or QR code from the Floor & Decor PRO Access App at checkout. Barcodes or QR codes may refresh periodically to prevent misuse and fraud. F&D may, in its sole discretion, add additional mechanisms for in-store redemption from time to time.

(b) Online: Select the option to apply PRO Bucksduring checkout.

(c) Members may use PRO Bucks as earned or save for a larger purchase.

(d) PRO Bucks may be stacked with coupons, as they function as a payment method.

(e) When F PRO Bucks are redeemed, the oldest available eligible PRO Bucks are applied before the newest (FIFO basis).

6.4 Restrictions on Use. PRO Bucks:

(a) May not be used to purchase gift cards or other restricted products or services designated by F&D;

(b) Cannot be applied to a credit or loan balance;

(c) Cannot be transferred to another account owner;

(d) Cannot be redeemed for cash, cash equivalents, or applied to prior purchases;

(e) May not be gifted, purchased, sold, bartered, brokered, or otherwise transferred; and

(f) Are void if altered, defaced, copied, transferred, or sold (including through any online auction or marketplace).

6.5 Pending and Realized PRO Bucks. PRO Bucks may be displayed as pending after a sale is recorded and may become realized only after the applicable transaction is completed, fulfilled, delivered, or otherwise validated.

6.6 Expiration.

(a) All PRO Bucks expire two (2) years after issuance.

(b) In addition, Members must remain active, defined as having at least one Qualifying Purchase transaction in the preceding twelve (12) months, to maintain PRO Bucks. Inactivity for such a twelve (12) consecutive month period may result in expiration of all outstanding PRO Bucks.

(c) Surprise & Delight rewards of PRO Bucks may have differing expiration windows based on campaign rules and requirements disclosed by F&D at the time of the specific campaign.

(d) PRO Bucks are not forfeited solely because of the start of a new Program Year. Remaining spend progress toward the next financial award threshold resets at the end of each Program Year.

(e) Upon account cancellation, program termination, or withdrawal from the Program, any unearned or unredeemed PRO Bucks are forfeited unless otherwise specified by F&D.

7. PRO REBATE

7.1 Eligibility and Election. The PRO Rebate may be selected as an alternative to PRO Bucks by eligible Gold tier and above members. Upon qualifying for Gold, the member has thirty (30) days to elect PRO Bucks or PRO Rebate. If no election is made within the election window, PRO Bucks are selected by default. The election locks for the remainder of the Program Year. At the start of the next Program Year, the member receives a new thirty (30)-day window to change their election.

7.2 Application. A confirmed reward election applies to the entire Membership and governs eligible activity by all authorized Users associated with that Membership. Rebate accrual begins only after a valid Rebate election is recorded and bank approval is completed.

7.3 Calculation. Rebates apply only to accrued spend within the applicable tier. Rebates do not apply retroactively to prior-tier spend (i.e. not back to dollar one).

7.4 Disbursement. Rebates are disbursed on a Semi-Annual basis, within thirty (30) days of the close of each Semi-Annual Period. Rebate amounts are subject to review, validation, and approval before payment. F&D may withhold payment until Rebate amounts are finalized and approved. Members must keep their mailing address (and, where applicable, digital payment information) current in the app to receive payments from F&D or its designated banking or service provider.

7.5 Rebate Rights Reserved to Owner. Rebate rights, claims, elections, and disbursement authority are reserved to the Primary User/Owner and may not be shared with Delegates unless expressly permitted by F&D. The method of Rebate issuance will be selected by the Primary User/Owner directly with the applicable banking or service provider designated by F&D.

7.6 Finality. Once a Rebate has been approved and disbursed, F&D will not recalculate, claw back, or adjust the paid amount through standard program processes. F&D reserves the right to withhold or reverse a Rebate if the qualifying action is later found to be invalid or in violation of these Terms.

7.7 Pending Rebate Earnings. Rebate may be displayed as pending after a sale is recorded and may become realized only after the applicable transaction is completed, fulfilled, delivered, or otherwise validated.

8. OTHER PROGRAM BENEFITS

8.1 Bulk Pricing. Eligible members receive access to volume-based pricing on qualifying product categories. The Program does not guarantee manual override or manual application of bulk pricing through the app.

8.2 Bid Room Access. Members may receive access to the Bid Room for projects valued over $10,000. Additionally, Silver, Gold and Diamond tiers will receive access to the Bid Room for qualifying purchases. The Bid Room provides dedicated pricing support and project quoting assistance.

8.3 Free Samples. Free samples are available for all members of the Program. Sample usage is tracked by dollar value, and each Membership is subject to a cumulative dollar value cap on free samples per Program Year as established by F&D from time to time. Once the applicable cap is reached, additional free sample requests may be declined until the next reset period. Samples are provided as-is, are not eligible for exchange or return, and are offered for trial purposes only. F&D does not guarantee the availability of any specific sample and reserves the right to substitute an item of equal or similar value. Free samples cannot be resold or redistributed. Samples are provided without warranty, express or implied. Custom Cabinet samples, or other special-order products designated by F&D, are excluded from the products available for free samples and may be offered for purchase as an option for Users.

8.4 Delivery Benefits.

(a) Upon meeting qualifying criteria, the Participant's delivery benefit will be capped at the amount established by F&D (currently $279 per eligible delivery), applied at checkout or to the next eligible order. Member is responsible for any costs over $279 per eligible delivery. This does not include costs associated with inter-store transfers and is intended only to apply to standard delivery from F&D to job site.

(b) Gold tier members receive up to four (4) capped-cost standard deliveries per Program Year. Platinum tier members receive unlimited capped-cost standard deliveries. In both cases, the Participant's delivery benefit will not exceed $279 per delivery, the order must total $2,000 or more, and the delivery address must be within sixty (60) miles of the customer's home store. For orders processed through the Bid Room, the delivery cost cap may be waived at F&D's discretion.

(c) Delivery rewards apply to standard delivery services only; express, same-day, or specialty shipping are excluded unless explicitly stated.

(d) Delivery rewards cannot be applied retroactively to orders already placed, are non-transferable, may only be used by the Account Owner and authorized Delegates, and are limited to one use per qualifying order.

(e) Delivery is provided subject to the Shipping Policy, which is incorporated herein by reference.

8.6 Surprise & Delight Benefits. F&D may, at its sole discretion, issue Surprise & Delight financial incentives (including promotional PRO Bucks, samples, or other rewards) to select Participants. These may have unique earning and expiration rules distinct from standard program benefits.

8.7 Purchase History. As a program benefit, Participants can view their Qualifying Purchase history through the Pro app. The Primary User/Owner and authorized Delegates may view all available Membership purchase history. Delegates may be limited to viewing only their own purchase activity.

8.8 Benefit Sharing. The Primary User/Owner or authorized Delegates may have access to shareable benefits, which may include free samples, delivery benefits, PRO Bucks allocations, and Bid Room access, subject to tier eligibility, benefit availability, and program rules. Shared limited benefits may be drawn from a Membership-level shared pool; availability is not guaranteed and may be reduced when another authorized User uses the benefit first.

9. RETURNS

9.1 General. Returns are subject to F&D's standard return policy and may be returned as store credit. The Floor & Decor Return Policy is incorporated herein by reference. As F&D fulfilled the initial order, any free deliveries or Delivery Benefits described above will not be credited back to the account.

9.2 Impact on Spend. Returning products and post-voided transactions decrement total loyalty spend.

9.3 Tier and PRO Bucks Retention. Any tiers or benefits earned in a tier are retained and not removed from the account. Issued PRO Bucks are not decremented from the member's wallet balance solely because of a return. However, the returned or reversed spend must be re-earned before the Membership can qualify for the next PRO Bucks issuance threshold.

9.4 Rebate Adjustments. Earnings toward Rebates are decremented if the return occurs before the Rebate is disbursed. Returns or adjustments occurring after an accrual period has closed may be applied to the subsequent accrual period and will not require recalculation of Rebates already finalized.

9.5 Multi-Tender Returns. Multi-tendered returns or adjustments are processed in the following order: cash, credit, gift card, store credit, then PRO Bucks.

10. PROGRAM MODIFICATIONS AND TERMINATION

10.1 Right to Modify. F&D, in its sole and absolute discretion, reserves the right to update, change, terminate, suspend, modify, add, or delete any of these Terms, any programs or subprograms, benefits, special offers, or rewards, in whole or in part, at any time with or without notice. This includes the right to discontinue or change tier statuses, change the expiration date or redemption value of PRO Bucks, merge the Program with another program, modify Rebate rates or disbursement schedules, or adjust how rewards are earned, calculated, or redeemed. Changes are effective immediately upon posting to the Floor & Decor website or app. Continued participation in the Program after changes are posted constitutes acceptance of the revised Terms.

10.2 Right to Terminate Program. F&D may discontinue the Program at any time. In the event of Program termination, F&D may, in its sole discretion, allow participants a period of up to ninety (90) days to claim or redeem outstanding unexpired rewards, but is under no obligation to do so.

10.3 Right to Terminate Accounts. F&D may terminate, suspend, or restrict any individual Membership or User account at any time, for any reason, with or without cause or notice, and with no liability to the Participant. Upon termination, all accrued PRO Bucks, Rebate amounts, benefits, and other program rewards are forfeited.

10.4 PPR Program Transition. F&D may modify, sunset, replace, or terminate existing PPR memberships and transition eligible participants into the new Membership structure under the Program. Earning of PPR points will end effective January 31, 2027. Redemption of existing PPR points ends on December 31, 2027. Eligible participants who were pre-seeded into a tier based on prior PPR spend must accept these Terms by June 30, 2027, to retain their pre-seeded tier status. Participants who do not accept these Terms by June 30, 2027, will be placed in Member tier upon their subsequent acceptance, regardless of prior spend history.

10.5 Participant Account Deletion. your account will remove your login and order history access. If you also want us to delete the personal information we've collected about you, here.

11. NO PROPERTY RIGHTS; NO CASH VALUE

11.1 Program participation, tier statuses, PRO Bucks, Rebate accruals, and all other Program benefits are purely promotional, have no cash value, and do not constitute property of any Participant. No portion of any payment for merchandise or services constitutes consideration for the Program or any benefit hereunder.

11.2 PRO Bucks, Rebate amounts, tier statuses, and other Program benefits may not be gifted, purchased, sold, bartered, brokered, assigned, pledged, or otherwise transferred, whether by operation of law or otherwise, except as expressly provided in these Terms.

12. ANTI-FRAUD AND ABUSE

12.1 Monitoring. F&D may monitor transaction, return, redemption, and reward activity for fraud, abuse, errors, or other risk patterns and may review, limit, suspend, or adjust Membership activity as appropriate.

12.2 Fraud Determination. F&D may, in its sole and absolute discretion, determine whether there has been fraud or abuse of any kind associated with any Membership, and if F&D makes such a determination, F&D may (a) terminate, suspend, or restrict the Membership and all associated User accounts; (b) forfeit all accumulated PRO Bucks, Rebate amounts, and other Program benefits; (c) deactivate or reject any PRO Bucks issued or procured through fraudulent activity; and (d) pursue any and all legal remedies available, including civil damages and criminal prosecution.

12.3 Examples of Fraud and Abuse. Without limiting the generality of Section 12.2, the following constitute fraud or abuse: (a) providing false, fictitious, or misleading information during enrollment or at any time thereafter; (b) manipulating purchases, returns, or transactions to earn rewards improperly; (c) attempting to claim single-use offers, benefits, or rewards multiple times or through multiple accounts; (d) circumventing program rules, system controls, or security features; (e) unauthorized use of another Participant's account, PRO Bucks, or benefits; (f) reselling products purchased using Program rewards or benefits for profit without value-added services; and (g) coordinating with other participants, employees, or third parties to manipulate Program activity.

12.4 Inactivity. Memberships with no Qualifying Purchase for twenty-four (24) consecutive months may be terminated or suspended without notice. All accrued benefits are forfeited upon such termination.

13. LIMITATION OF LIABILITY AND DISCLAIMERS

13.1 Disclaimer of Warranties. THE PROGRAM AND ALL BENEFITS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. F&D, ITS PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (COLLECTIVELY, THE "F&D PARTIES") MAKE NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE PROGRAM, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

13.2 Limitation of Liability. THE F&D PARTIES SHALL NOT BE LIABLE FOR ANY CLAIMS, ACTIONS, INJURY, LOSS, OR DAMAGE OF ANY KIND, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY OR DEATH, RESULTING FROM OR ARISING OUT OF PARTICIPATION IN THE PROGRAM OR THE USE, ACCEPTANCE, OR REDEMPTION OF ANY PROGRAM BENEFIT. THIS LIMITATION IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY; AND CLAIMS OF THIRD PARTIES.

13.3 Liability Cap. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE F&D PARTIES WITH RESPECT TO THE PROGRAM EXCEED THE VALUE OF THE APPLICABLE F&D DOLLARS OR REBATE AT ISSUE AT THE TIME THE DISPUTE AROSE.

13.4 Force Majeure. F&D shall not be liable for any delay or failure to perform its obligations under the Program resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, war, terrorism, government orders, supply chain disruptions, labor disputes, power failures, internet or telecommunications failures, cyberattacks, or any other force majeure event.

13.5 System Errors. F&D is not responsible for technical malfunctions, system errors, data loss, delayed transactions, or other issues affecting Program functionality. F&D may correct errors in rewards issuance, tier placement, or Rebate calculations at any time, including by debiting improperly issued F&D Dollars.

14. TAX RESPONSIBILITIES

14.1 Participants are solely liable and responsible for any applicable federal, state, or local taxes arising out of their participation in the Program, including taxes on the receipt of PRO Bucks, Rebate payments, free samples, delivery benefits, or any other Program benefit. F&D does not assume, and will not be liable for, any tax obligation that may arise from Program participation.

14.2 F&D may be required to report the value of certain Program benefits to the Internal Revenue Service or other taxing authorities. If F&D is required to issue a Form 1099 or similar tax reporting document to any Participant, the Participant agrees to provide any information reasonably requested by F&D to facilitate such reporting, including a valid Taxpayer Identification Number (TIN) or Social Security Number (SSN). Failure to provide requested tax information may result in withholding or suspension of Rebate payments.

14.3 Participants should consult their own tax advisors concerning any tax consequences that may arise from Program participation.

15. DATA PRIVACY AND ACCOUNT SECURITY

15.1 Data Collection and Use. By enrolling in the Program, Participants (including all Users) consent to F&D's collection, use, and disclosure of personal information in accordance with F&D's Privacy Policy, which is incorporated herein by reference. Information collected may include name, email address, phone number, mailing address, business information, payment information, purchase history, transaction data, app activity, and device information.

15.2 Program Administration. F&D may collect and use app activity, transaction, account, and Membership / User data to administer, secure, measure, personalize, and improve the Program, subject to applicable privacy practices and customer consents.

15.3 Communications. By enrolling in the Program, Participants (including on behalf of all Users) consent to receive communications from F&D relating to the Program, including program notices, reward communications, account messages, benefit reminders, and transaction-related messages, through push notifications, in-app inbox, email, SMS, direct mail, or other channels. Participants agree that such communications may be sent using automated technology, including autodialed or prerecorded messages, to the phone number or email address provided at enrollment or subsequently updated in the Participant's account. Participants may manage notification preferences at the individual User level where available and may opt out of promotional or marketing messages at any time through the Pro app or by contacting Customer Care, except that transactional and program-related communications (including reward issuance notifications, account security alerts, and program changes) may not be opted out of while maintaining Program membership. By enrolling in the Program, Participants also consent to receive Program-related disclosures, notices, and agreements electronically in lieu of paper communications.

15.4 Account Security. Participants are responsible for maintaining the security and confidentiality of their account credentials and for all activity that occurs under their account. F&D shall not be liable for any unauthorized access to or use of a Participant's account. Participants must promptly notify F&D of any suspected unauthorized access.

15.5 Financial Incentive Disclosure (CCPA). In accordance with the California Consumer Privacy Act (CCPA) and applicable state laws, the Program constitutes a "financial incentive" program, the provisions of which are more fully described in these Terms and our Privacy Policy. The value of the financial incentives offered is reasonably related to the value of the data and purchasing behavior provided by the Participant and the business relationship between F&D and the Participant. F&D retains the right to modify or discontinue Program benefits at any time with reasonable notice.

15.6 Right to Withdraw. Participants may opt out of the Program at any time by contacting Customer Care or through self-service options in the Pro app. Opting out forfeits any unearned or unredeemed rewards. Earned rewards may be redeemable during a wind-down period as defined by F&D upon opt-out.

16. INDEMNIFICATION

Participants agree to indemnify, defend, and hold harmless the F&D Parties from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the Participant's breach of these Terms or other requirements of the Program; (b) the Participant's use of or participation in the Program; (c) any dispute between Users on the same Membership regarding benefits, authority, or account control; (d) any tax obligation arising from the Participant's receipt of Program benefits; and (e) any fraud, misrepresentation, or abuse by the Participant or any User associated with the Participant's Membership.

17. DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATION

17.1 Governing Law. These Terms and any dispute arising out of or relating to the Program shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict-of-laws principles. To the extent that a mandatory, non-waivable consumer protection statute of the Participant's state of residence provides the Participant with rights or protections that cannot be contractually overridden, those provisions shall apply as required by that statute.

17.2 Informal Resolution. Before initiating any formal dispute resolution proceeding, the Participant agrees to contact Floor & Decor Customer Care and attempt to resolve the dispute informally for a period of at least sixty (60) days. This informal resolution requirement is a precondition for initiating a formal claim by either party.

17.3 Binding Arbitration. If the dispute is not resolved informally within sixty (60) days, either party may elect to resolve the dispute through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, available at www.adr.org. The arbitration shall be conducted in Fulton County, Georgia, or, at the Participant's election, by telephone or videoconference. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. Either you or way may always decide to pursue a claim individually in small-claims court.

17.4 Arbitration Limitations. The arbitrator may award only individual relief and may not consolidate claims, conduct class or representative proceedings, or award punitive or exemplary damages. Each party shall bear its own attorneys' fees and costs, except as otherwise required by applicable law or where the arbitrator determines a claim to be frivolous.

17.5 CLASS ACTION AND JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, PARTICIPANTS WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION AGAINST F&D. PARTICIPANTS ALSO WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THE PROGRAM.

17.6 Time Limitation. Any claim arising out of or relating to the Program must be filed within one (1) year of the event giving rise to the claim, or the claim is forever waived.

17.7 Exclusive Jurisdiction. For any dispute not subject to arbitration, the parties' consent to the exclusive jurisdiction and venue of the state and federal courts located in Fulton County, Georgia.

18. GENERAL PROVISIONS

18.1 Entire Agreement. These Terms, together with the Privacy Policy, Terms of Use, and any Additional Terms referenced herein, constitute the entire agreement between the Participant and F&D with respect to the Program and supersede all prior or contemporaneous communications regarding the Program. In the event of any conflict between these Terms and any promotional materials, in-store signage, associate communications, app descriptions, or marketing materials relating to the Program, these Terms shall control.

18.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 No Waiver. F&D's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment. F&D may assign its rights and obligations under these Terms without Participant consent. Participants may not assign their Membership, rights, or obligations under these Terms.

18.5 Survival. Sections 11 (No Property Rights), 12 (Anti-Fraud), 13 (Limitation of Liability), 14 (Tax Responsibilities), 16 (Indemnification), 17 (Dispute Resolution), and 18 (General Provisions) shall survive any termination or expiration of the Program or these Terms.

18.6 Contact Information. Questions about the Program may be directed to:

Floor & Decor Customer Care 2500 Windy Ridge Parkway Atlanta, GA 30339

[email protected]
800-631-0958

 

Effective Date: October 1, 2026

Last Revised: October 1, 2026