Does Floor & Decor allow customers to make tax-exempt purchases?

Step 1: Verify You Have a My Account Login

To apply your tax-exempt status to online purchases, you’ll need to be logged into your Floor & Decor online account.

• Register for a new account or log in to your existing account to verify your access.

• If you submit a tax-exempt certificate without an online account, it may delay verifying your tax-exempt status.

Step 2: Verify Your Tax-Exempt Status

You can establish your tax-exempt status in one of two ways:

1. Email us a copy of your tax-exempt certificate(s) at [email protected].

   • If you’re registered in multiple states, include all applicable certificates.

2. Visit your nearest Floor & Decor store and our PRO Services Team will take care of the rest.

Once Your Status is Verified

• For online submissions, you’ll receive an email confirmation within 24–48 hours.

• For in-store verification, you can take advantage of your tax-exempt status immediately after the PRO Services Team verifies it.

• Your tax-exempt status will apply to eligible purchases where the order is delivered or picked up in a state where your exemption is registered.

Important Information

• Tax is determined by the delivery or pickup location. If your order ships to or is picked up in a state where you’re not registered as tax-exempt, sales tax will apply—even if your account is verified for other states.

• Need multiple states? Email us additional certificates anytime.

Applying Tax Exemption for Online Orders

• Log in to your Floor & Decor account before checkout (if you forget, we’ll remind you).

• Select “Apply Tax Exemption” on the checkout page (it’s not automatic).

• Your order total will update to remove tax on eligible items based on your certificate’s state and validity.

• You can remove tax-exempt status from the checkout page if you change your mind.