HELP CENTER
Storage & Pickup
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At the top right corner of the website, you can click the store location tab to confirm your neighborhood Floor & Decor. Once that has been confirmed, simply find the product you’re interested in. From the product page, it’ll inform you if the item is available for pickup at your preferred location!
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Customers must provide three (3) items of verification at the time of pick up. You must provide your online sales receipt, a picture ID, and the purchasing credit card you used to make your purchase online.
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The customer must authorize someone other than the customer, such as a contractor or delivery service, to pick up merchandise. Authorization must be given at the time of purchase...
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The person(s) authorized to pick up materials must have a government-issued photo I.D. for verification.
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Floor & Decor offers up to 7 days of free storage, starting from the purchase date. Customers can pick up the product at any point within the first week during warehouse business hours.
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You can place an online order via our website, flooranddecor.com, or make an in-store purchase.
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It is not required but strongly recommended for a countertop pick up that you bring the proper transportation equipment such as an A-frame to load and secure the countertop on safely. An A-frame helps ensure that the movement of the countertop is kept to a minimum when properly secured to help prevent potential damage. If you do not have an A-frame, a waiver will need to be signed.
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MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is the customer's responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color...
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To allow someone other than yourself to pick up merchandise (like a contractor or delivery service), you must authorize Floor & Decor to release your merchandise by entering the pickup person’s information at checkout. Anyone not on this list wishing to obtain your merchandise must first be validated (in person) by you, the customer, regardless of possession of original receipt at the time of pickup. The person(s) authorized to pick up materials must have a government-issued photo I.D. for verification.
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Floor & Decor is pleased to offer up to 7 days of free storage from the date of purchase. A storage fee of $10 per day after the first 7 days will be applied to any order that has not been completely picked up. Any applicable storage fees must be paid in full before materials will be released.
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