HELP CENTER

We recommend using an underlayment for installation over concrete flooring, but please be aware that some of our brands have an attached pad, thus not requiring an underlayment. Click here to view our selection of underlayments. Please consult the installation instructions and warranty information for more details.

Select vinyl flooring is made with a pre-attached underlayment pad or backing made of foam or cork. For more information:

Yes, laminate can be installed over existing subfloors. For more information:

Typically, moisture barriers are needed when vinyl flooring is installed on top of a concrete subfloor or crawl space. Please refer to the manufacturer guidelines, installation instructions, and warranty information for more details.

NuCore's hypoallergenic natural cork pad backing provides more cushion and softness underfoot than rigid core vinyl with foam backing or no backing. For even further improved sound reduction and softness underfoot, use with Sentinel Protect Plus Underlayment approved for use with attached pad flooring.

Underlayments are used to provide Moisture and Sound protection underneath a floating floor or a nail/staple down flooring option. For more information:

Underlayments are used to provide Moisture and Sound protection underneath a floating floor or a nail/staple down flooring option. For more information:

DuraLux Performance's antimicrobial IXPE foam pad backing provides more cushion and softness underfoot than rigid core vinyl without an attached pad. For even further improved sound reduction and softness underfoot, use with additional Sentinel Protect Plus Underlayment approved for use with attached pad flooring.

Yes, we recommend using a moisture barrier for all installation grades in order to properly protect your home and flooring from exposure to moisture. Click here to view our selection of moisture barriers and underlayment.

No, Floor and Decor's selection of acoustic wall panels does not call for the use of underlayment during installation.

Yes, you can install HydroShield over concrete and plywood subfloors. Please note that an underlayment is required at all times and an additional moisture barrier is required on concrete subfloors. Click here to view our selection of underlayment.

For accurate information regarding IIC & STC ratings, we will need to know both the flooring product and the underlayment selected for installation. For more information:

OptiMax Performance can be installed over traditional subfloors such as concrete and wood in addition to most existing floor coverings. For more information:

Yes, we recommend using a moisture barrier for all installation grades in order to properly protect your home and flooring from exposure to moisture. Click here to view our selection of moisture barriers and underlayment.

Yes, AquaGuard laminate can be installed over concrete and plywood subfloors. Please note that an underlayment is required at all times. A moisture barrier is required on installations over concrete subfloors.

Glue down installation involves using adhesives to adhere the flooring material directly to the subfloor, or to a moisture barrier installed directly on the subfloor. For more information:

This is a single number rating dealing with impact noise that is transmitted through a floor/ceiling system, i.e., impact sound is considered to be footfalls, chair scrapes, dropped objects, etc. Example: A high IIC rating, indicates good sound insulation properties.