HELP CENTER
Product Questions
Top Questions For Vinyl
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Vinyl does not require the use of a sealer.
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Vinyl is not suitable for shower installation.
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Vinyl is not suitable for use on fireplaces.
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Vinyl is generally great for use in indoor residential spaces in on, below, and above grade levels of the home. For more information:
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We recommend working with a licensed contractor or installer who has experience with repairing damaged vinyl or laminate floors.
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Rigid core vinyl flooring has a rigid core construction that is less pliable than standard vinyl and gives the planks a sturdy feel. Click here to view our assortment of rigid core vinyl flooring.
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Yes, generally vinyl flooring can be used with radiant heat kits. For more information:
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Vinyl is not suitable for wall installation.
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Select vinyl flooring is made with a pre-attached underlayment pad made of foam or cork. For more information:
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It is not recommended to use products like polishes that contain oils or waxes to maintain this vinyl flooring.
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Rubber-backed rugs and pads are not recommended.
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The industry-leading Techtanium Plus surface protection layer is proprietary to Floor & Decor and is featured on NuCore Performance luxury vinyl plank and OptiMax Eco-Resilient flooring. For more information:
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LVT (Luxury Vinyl Tile) and LVP (Luxury Vinyl Plank) are two different types of luxury vinyl flooring. For more information:
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Vinyl can be installed in a bathroom, but not under heavy items such as bathtubs or cabinets.
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The industry-leading Techtanium Plus surface protection layer is proprietary to Floor & Decor and is featured on NuCore Performance luxury vinyl plank and OptiMax Eco-Resilient flooring. For more information:
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Yes, vinyl flooring is water-resistant due to the materials they are made from. We also offer rigid vinyl flooring in our NuCore and DuraLux brands which will not be damaged from exposure to everyday spills. Please consult your specific product information for more details. Read more
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Resilient flooring is any floor type that is firm, but also has some give to it. For more information:
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Typically, moisture barriers are needed when vinyl flooring is installed on top of a concrete subfloor or crawl space. Please refer to the manufacturer guidelines, installation instructions, and warranty information for more details.
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Yes. Our selection of vinyl flooring is prefinished.
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To order matching stair parts, please visit a local store or contact the Customer Care Center at 1-877-675-0002 for additional assistance.
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Our Moldings Tool allows you to enter your selected flooring SKU or color find matching moldings and trim. For more information:
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A hand saw or utility blade will work but we recommend using a vinyl cutter. For more information:
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Vinyl is waterproof, easy to install and maintain, and budget-friendly. For more information:
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During a move, we recommend using felt pads and protective film to protect your flooring against scratches caused by heavy items.
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OptiMax is not vinyl flooring, but its performance attributes are comparable. For more information:
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Vinyl plank wear layers are measured in mils which is different than millimeters (mm). For more information:
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Wood-look luxury vinyl plank flooring mimics the authentic graining and appearance of natural wood flooring with the features and benefits of vinyl. For more information:
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Yes, luxury vinyl flooring can be steam mopped or jet mopped.
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“Luxury vinyl” refers to planks and tiles that have a rigid core. Most of these products are newer and feature added technology benefits. Traditional sheet vinyl, as well as peel and stick or dry back products, are referred to as “vinyl”.
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All of our vinyl products are made without ortho-phthalate plasticizers.
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Make sure that the subfloor/substrate is clean, level, and flat prior to installation. For more information:
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Select vinyl flooring is made with a pre-attached underlayment pad or backing made of foam or cork. For more information:
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Wear layer refers to the extra layer of protection on vinyl flooring which enhances the durability of the product. For more information:
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To determine the best cleaning products for your flooring, visit the product page and look for the “Materials You Need from Start to Finish” section. Additionally, suitable methods of cleaning are listed in the Specifications Chart on the product page. Click here to view our assortment of laminate and vinyl cleaners.
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Vinyl flooring is the ultimate slip-resistant flooring solution. For more information:
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Vinyl is not suitable for use in outdoor settings.
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Yes, but mind the temperature range. For more information:
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Yes, but vinyl flooring is not recommended for install underneath heavy and large items such as appliances, columns, cabinets, etc.
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When considering vinyl flooring, please note that heavy fixed objects such as kitchen appliances, cabinets, vanities, etc. may not sit directly on the flooring. For more information:
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We recommend using an underlayment for installation over concrete flooring, but please be aware that some of our brands have an attached pad, thus not requiring an underlayment. Click here to view our selection of underlayments. Please consult the installation instructions and warranty information for more details.
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Yes, vinyl can be installed over existing subfloors. For more information:
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Vinyl is a strong, durable, and easy to maintain flooring that is available in planks, tiles, or sheets. For more information:
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Vinyl is an ideal choice for almost any room and all levels of the home. For more information:
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Comprised of many layers of resilient PVC material fused together, vinyl floors offer durability and protection in a variety of styles and colors. We offer vinyl flooring options that are water-resistant or waterproof in many styles.
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Yes, you can order most of our products online to be shipped to you. Shipping charges are based on the weight of the order and the distance from the warehouse to your home. Charges can be seen during the checkout process.
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Yes, we offer samples of most flooring. They are $3.00 and this includes shipping within the continental United States. Click here to learn more about our samples. Read more
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Yes, some vinyl floors can be installed over radiant heat systems as long as proper precautions are taken and installation instructions are followed.
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Yes, luxury vinyl floors may require 48 hours of acclimation time in the installation room prior to beginning the flooring installation. Please follow the directions in the installation instructions.
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Yes, an expansion gap is needed for vinyl flooring to allow for expansion or contracting due to temperature changes. Please see your product installation materials for specific instructions on the necessary expansion gap.
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Neither natural or synthetic rubber or latex-backed rugs should be used on any type of vinyl flooring. They can react with the top layers of the vinyl floor and cause discoloration or staining, potentially resulting in permanent damage to the floor.
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NuCore is a rigid core luxury vinyl floor, consisting of a beautiful and durable top layer of luxury vinyl adhered to a stable, rigid, and waterproof core. The pre-attached natural cork pad backing offers superb noise resistance attributes versus traditional laminates or locking rigid vinyl planks without an attached pad. Click here to view our selection of NuCore waterproof vinyl.
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Yes, NuCore is a rigid core luxury vinyl that looks and feels like authentic hardwood or tile and is available in a smooth, high gloss, handscraped or textured finish. When installing, we recommend mixing planks or tiles from several boxes to achieve a natural blended look.
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NuCore is a rigid core luxury vinyl floor.
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NuCore's hypoallergenic natural cork pad backing provides more cushion and softness underfoot than rigid core vinyl with foam backing or no backing. For even further improved sound reduction and softness underfoot, use with Sentinel Protect Plus Underlayment approved for use with attached pad flooring.
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NuCore has an extremely thick 22 mil wear layer and is great for homes with children or pets, or a high traffic area.
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NuCore can be installed on all grade levels of the home. NuCore has a durable 22mil thick surface wear layer and can be used in heavy-wear residential and commercial spaces. See installation instructions and warranty for details.
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Yes, the subfloor must be clean and level to 5mm (3/16”) within a 10-foot span. Please see the installation instructions for more information.
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NuCore is 100% waterproof from the top down and is not affected by moisture or humidity. While the product is waterproof, it is not intended to be a moisture barrier. Please see the installation instructions and warranty for details.
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Yes, NuCore can be installed over existing flooring. For more information:
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In most cases, NuCore will not require acclimation waiting time prior to installation. Please see the installation instructions for more information.
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Yes, NuCore can be glued down using an adhesive approved for cork flooring installations. An appropriate adhesive is Sikabond T-21 Polyurethane Adhesive. Read more
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Yes. NuCore has a lifetime residential warranty and a 15-year commercial warranty. See warranty for full details.
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NuCore can be installed in spaces up to 6400 SF, 80 feet x 80 feet, with no expansion moldings needed. This allows for the best looking seamless finished floor.
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Yes, NuCore moldings include Quarter Round, T-Molding, Overlapping Reducer, and Overlapping Stair Nose. Click here to find the coordinating moldings for your flooring.
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Use cleaners recommended and approved for use on vinyl floors by the manufacturer, do not use abrasive cleaners, bleach or wax to maintain the floor as this might permanently damage the floor.
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DuraLux Performance is waterproof rigid core luxury vinyl flooring with a pre-attached antimicrobial IXPE foam pad underlayment. The planks have a rigid stone and vinyl-based core that makes it extremely durable, scratch, and dent resistant. DuraLux has a similar construction but without an attached foam underlayment. Click here to view our selection of DuraLux vinyl flooring.
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DuraLux flooring is extremely dent resistant, scratch resistant and durable due to the density of the stone-based core and the 12mil wear layer. DuraLux is great for homes with children or pets, and high traffic areas.
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Yes, both are rigid core luxury vinyl that looks and feels like authentic hardwood or tile and are available in a smooth, handscraped or textured finish. When installing, we recommend mixing planks or tiles from several boxes to achieve a blended natural look.
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DuraLux and DuraLux Performance flooring is a rigid core luxury vinyl flooring.
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DuraLux Performance's antimicrobial IXPE foam pad backing provides more cushion and softness underfoot than rigid core vinyl without an attached pad. For even further improved sound reduction and softness underfoot, use with additional Sentinel Protect Plus Underlayment approved for use with attached pad flooring.
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DuraLux Performance varies in thickness and has a 12mil thick durable top wear layer surface. Read more
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Both brands are 100% waterproof from the top down and are not affected by moisture or humidity. While the product is waterproof, it is not intended to be a moisture barrier. Please see the installation instructions and warranty for details.
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DuraLux and DuraLux Performance can be installed on all grade levels of the home. DuraLux Performance can be used in heavy-wear residential and commercial spaces. Additionally, either brand can be installed in sunrooms. See installation instructions for more details.
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When installing DuraLux or DuraLux Performance, it should be kept below the max temperature of 80°F before and during installation, and below 140°F after installation.
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When installing OptiMax, it should be kept between the temperatures of 60°F - 80°F before and during installation, and under the max temperature of 85°F after installation.
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When installing NuCore or NuCore Performance, it should be kept below the max temperature of 80°F before, during, and after installation.
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Yes, DuraLux and DuraLux Performance can be installed over existing flooring. For more information:
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You can install DuraLux Performance in spaces up to 6400 square feet, 80 feet x 80 feet, with no expansion moldings needed. This allows for the best looking seamless finished floor.
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In most cases, both brands will not require acclimation. Please see the installation instructions for more information.
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Yes, both brands have coordinating moldings include Quarter Round, T-Molding, Overlapping Reducer, and Overlapping Stair Nose. Click here to find your coordinating moldings for your chosen flooring.
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Use cleaners recommended and approved for use on vinyl floors by the manufacturer, do not use abrasive cleaners, bleach or wax to maintain the floor as this might permanently damage the floor.
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