HELP CENTER

Shipping charges are based on the weight of the order and the distance from the warehouse to the shipping location. Shipping can be estimated from the product page, and final shipping charges can be seen during the checkout process.

For your convenience, we offer a selection of delivery options. For more information:

Due to the heavy weight and fragile nature of our products, we are unable to expedite shipments. We suggest picking up your product at one of our locations that offer same-day pickup on all in-stock orders. Click here to view our shipping policy.

Estimated delivery dates are provided during checkout. You can check your order status online by clicking here. Please enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.

Tracking messages are updated once the product is shipped. If you do not have tracking information after 2 days of order purchase, please contact Customer Care Center at 1-877-675-0002 for assistance. We have specialists available Monday – Friday 8am-5pm. Please have your Order Number and Tracking Numbers ready upon calling to ensure a quicker turn around for your replacement shipment.