HELP CENTER:

Stone

Top Questions For Stone


  • Yes, stone tile is durable and has been used for centuries as a reliable flooring option. For more information:

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  • Because the tiles are natural and porous they do require sealing to help prevent staining over time. For more information:

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  • We recommend using cleaning products made specifically for stone materials. For more information:

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  • Natural stone tile is quarried from around the globe and comes in a variety of mountain-born mineral substances such as Marble, Travertine, Limestone, Basalt, Slate Quartzite, and Granite. For more information:

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  • Because stone is a natural product, the beautiful veining can show through on certain stone tiles, while others have more consistent variations. All stone carries the natural characteristics of the mineral deposits and offers a unique and fascinating appeal.

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  • Some stones are more porous than others, and it’s important to check your installation materials and warranty before deciding on a natural stone and installation area. Each stone has its own unique properties, so consider the pros and cons of each one to know what type of natural stone is right for your home.

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  • Our grading standard is meant to differentiate the selection and pricing of travertine stone. For more information:

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  • Please consult the installation instructions for your specific product. For more information:

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  • The natural components of stone tile are subject to staining, however, proper sealing before and after installation will provide necessary protection against stains. We recommend quickly cleaning up spills with a dry cloth.

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  • Installing stone tile is essentially the same as installing ceramic or porcelain tile. There are installation materials that are recommended such as mortar that is made to specifically bond to stone. We suggest pre-sealing the stone before grouting; this will aid in the grout quickly releasing from the surface of the stone.

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  • Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

    • Wood & Laminate: 10am
    • Backsplashes: 11am
    • Tile & Stone Install: 2pm

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  • Yes, we offer finishing pieces such as chair rails, bullnose, thresholds, pencils, trim and border for your project, and you can view our selection here. These finishing pieces are available as engineered stone and we offer metal trim Schluter finishing piece as well.

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  • Stacked stone ledger are trimmed pieces of natural stone affixed together to form modular panels, which allow for a cohesive, streamlined installation. Stone ledgers are available as single pieces and “L” shapes to accommodate for corners, and you can view our selection here.

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  • Cleaning your stacked stone ledger is crucial to maintain their appearance and durability. We recommend using a soft-bristled brush to get rid of dirt and debris, then scrub the panel with warm water and a cleaner specifically made for stone products. Do not use bleach or acidic cleaning products as this will damage your stone accent. Check your installation materials and warranty for product-specific cleaning instructions.

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  • Stone ledgers are popular options for exterior accents around a patio, interior feature walls, or around a fireplace. Be sure to properly seal your stack stone ledger before and after installation, and please check your installation materials and warranty for more details.

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  • Yes, stone is a great option for countertops due to its extreme durability. Be sure to properly seal and re-seal as needed to protect from stains and spills. We do not recommend placing hot items directly on the surface of your stone countertop for risk of damaging the finish.

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  • Yes, we offer countertops in natural stone, click here to view our selection.

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  • The Stone panels should be sealed. The Metal panels are pre-treated and can be wiped down if exposed to water or stains.

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  • A double bevel hollywood threshold is used to transition between two flooring surface. There is a 1 3/8" ADA bevel to provide easier ramp access. The double bevel hollywood threshold is finished on three long sides. Click here to view our selection of Sills & Thresholds

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  • This product has very strong bond strength, therefore once it has been applied and fully pressed against the wall, damage-free removal cannot be guaranteed.

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  • A double bevel shower curb is used to create a seamless top for shower curbs. The 1/4" bevel on both sides provides a safe edge for foot traffic. The double bevel shower curb is finished on three long sides. Click here to view our selection of Sills & Thresholds

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  • Please use industry standard Stone Cleaner for Stone panels. Metal panels can be cleaned with damp cloth.

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  • We recommend cleaning your stone countertop with cleaners made specifically for stone materials. For more information:

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  • This product doesn’t require any grouting.

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  • This product can be installed in dry or “splash” environments, when properly sealed. Interior use only.

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  • This product needs to be installed over a clean, smooth surface in order to create a full bond between the adhesive and the surface.

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  • The look and feel of natural stones vary and we provide a wide selection to match your style and project needs. For more information:

    Below is a list of the common textures for stone tiles.

    • Honed: Smooth texture and finish, provides a flat to low sheen gloss. Honed tiles may have a porous appearance.
    • Honed & Filled: Smooth finish and low sheen, the small pores in honed tile are filled with cement or a clear sealant for a level surface.
    • Polished: This finish is smooth and glossy and not very porous.
    • Tumbled: A slightly rough texture achieved by tumbling the tile alongside an abrasive grit to showcase an archaic, worn appearance
    • Brushed: This surface texture is achieved by gently brushing the stone’s surface until it becomes textured and appears worn in. Brushed finish is more porous than polished stone.

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  • A window sill is used to create a seamless top for window sills. There is a 1/8" bevel on one side to provide a finished edge. A window sill is finished on two long sides and both edges. Click here to view our selection of Sills & Thresholds

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  • A double bevel threshold is used to transition between two flooring surfaces. There is a 1/4" bevel on both sides to provide a safe edge for foot traffic. The double bevel threshold is finished on three long sides. Click here to view our selection of Sills & Thresholds

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