HELP CENTER: Stone

Top Questions For Stone

  • Is stone durable?


    Yes, stone tile is durable and has been used for centuries as a reliable flooring option. Depending upon the material you select, natural stone is one of the most durable materials on the market, with granite weighing in as the hardest and densest stone. Sealing your stone will provide protection from stains and water damage, so long as it is properly and quickly attended to. Its extreme durability makes it an ideal option for high traffic areas and homes with children and pets.

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  • Do I need to seal my stone tile?


    Because the tiles are natural and porous they do require sealing to help prevent staining over time. Ideally, the tiles should be sealed prior to grouting, as well as on an ongoing basis, depending on how frequently they are cleaned. A well-sealed stone tile will bead water up off of its surface; when your stone tiles stop doing this, it is time to reseal them. Click here to view our selection of sealers.

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  • How do I clean stone?


    We recommend using cleaning products made specifically for stone materials. Do not use abrasive materials like steel wool, scrapers, or harsh cleaners as this will damage the surface of your stone. Do not use products that contain lemon juice, vinegar, or other acids on marble, travertine, or limestone as these will damage the surface of your stone. Check your installation materials and warranty for product-specific cleaning instructions. Below are room-specific methods of cleaning stone.

    • Floor: Sweep interior floors often using a dry dust mop to remove any sand, dirt, or debris that could potentially scratch the surface of your flooring. Be sure to use rugs at entryways to trap incoming dirt and debris from outside. We recommend using cleaners and soaps specifically made for stone materials.
    • Bathroom: Use a squeegee to remove soap scum in a shower install, and do not use harsh disinfectants or generic mildew stain removers. We recommend using products intended for cleaning stone materials.
    • Patio: Flush the area with clean water and use a mild bleach solution to remove algae or moss.

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  • What is natural stone tile?


    Natural stone tile is quarried from around the globe and comes in a variety of mountain-born mineral substances such as Marble, Travertine, Limestone, Basalt, Slate Quartzite, and Granite. Natural stone is ideal for areas with a lot of foot traffic, as it's been used as a flooring material for centuries. You can view our selection of stone tiles here.

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  • Is stone tile high variation?


    Because stone is a natural product, the beautiful veining can show through on certain stone tiles, while others have more consistent variations. All stone carries the natural characteristics of the mineral deposits and offers a unique and fascinating appeal.

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  • Does stone tile absorb water?


    Some stones are more porous than others, and it’s important to check your installation materials and warranty before deciding on a natural stone and installation area. Each stone has its own unique properties, so consider the pros and cons of each one to know what type of natural stone is right for your home.

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  • What does the grade rating for stone tiles stand for?


    Our grading standard is meant to differentiate the selection and pricing of travertine stone. The grades are based on four criteria: density, amount of fill, color variation or pureness of color, amount of veining. We adhere to economy, select, and premium ratings. Click here to see our selection of travertine.

    • Economy: Most inconsistency in color, more frequent and larger fill may be present
    • Select: some inconsistency in color, fewer and smaller holes and less fill
    • Premium: Most consistent material, fewer and smaller holes, beautiful veining and movement, specialty materials and finishes.

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  • Where can I install stone tile?


    Please consult the installation instructions for your specific product.

    • Granite: Can be used virtually anywhere: interior or exterior, counters, walls, fireplaces, showers, vanities, or flooring.
    • Marble: Can be used for interior applications such as walls, fireplaces, shower, vanities, backsplashes, and flooring.
    • Slate: Can be used in interior and exterior applications, walls, fireplaces, showers, flooring, and backsplashes.
    • Limestone: Can be used in interior and some exterior applications: walls, fireplaces, showers, vanities and flooring.
    • Travertine: Can be used in interior and exterior applications, walls, fireplaces, showers, vanities, flooring and backsplashes.
    • Onyx: Can be installed in bathrooms and low traffic areas

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  • Will stone tile stain?


    The natural components of stone tile are subject to staining, however, proper sealing before and after installation will provide necessary protection against stains. We recommend quickly cleaning up spills with a dry cloth.

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  • How do I install stone?


    Installing stone tile is essentially the same as installing ceramic or porcelain tile. There are installation materials that are recommended such as mortar that is made to specifically bond to stone. We suggest pre-sealing the stone before grouting; this will aid in the grout quickly releasing from the surface of the stone.

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  • Do you offer in-store installation classes?


    Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

    • Wood & Laminate: 10am
    • Backsplashes: 11am
    • Tile & Stone Install: 2pm

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  • Do you have finishing pieces for my stone project?


    Yes, we offer finishing pieces such as chair rails, bullnose, thresholds, pencils, trim and border for your project, and you can view our selection here. These finishing pieces are available as engineered stone and we offer metal trim Schluter finishing piece as well.

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  • What is a stone legder?


    Stacked stone ledger are trimmed pieces of natural stone affixed together to form modular panels, which allow for a cohesive, streamlined installation. Stone ledgers are available as single pieces and “L” shapes to accommodate for corners, and you can view our selection here.

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  • How do I clean a stone ledger?


    Cleaning your stacked stone ledger is crucial to maintain their appearance and durability. We recommend using a soft-bristled brush to get rid of dirt and debris, then scrub the panel with warm water and a cleaner specifically made for stone products. Do not use bleach or acidic cleaning products as this will damage your stone accent. Check your installation materials and warranty for product-specific cleaning instructions.

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  • Where can I install stone ledgers?


    Stone ledgers are popular options for exterior accents around a patio, interior feature walls, or around a fireplace. Be sure to properly seal your stack stone ledger before and after installation, and please check your installation materials and warranty for more details.

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  • Is stone suitable for countertops?


    Yes, stone is a great option for countertops due to its extreme durability. Be sure to properly seal and re-seal as needed to protect from stains and spills. We do not recommend placing hot items directly on the surface of your stone countertop for risk of damaging the finish.

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  • Do you have stone countertops?


    Yes, we offer countertops in natural stone, click here to view our selection.

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  • How do I clean my stone countertop?


    We recommend cleaning your stone countertop with cleaners made specifically for stone materials. Mild soap with warm water while using a soft cloth will provide the best results. Do not use abrasive materials like steel wool, scrapers, or harsh cleaners as this will damage the surface of your stone. Do not use products that contain lemon juice, vinegar, or other acids on marble, travertine, or limestone as these will damage the surface of your stone and do not use scouring powders or creams as these could scratch the surface of the stone. Check your installation materials and warranty for product-specific cleaning instructions.

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