HELP CENTER: Tile

Top Questions For Tile

  • What is the difference between ceramic and porcelain tile?


    The difference between ceramic and porcelain is in the raw materials, production process and technical characteristics. For more information:

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  • Is tile waterproof?


    We typically refer to all porcelain tiles as "waterproof" because water will not have a significant impact on the top of the tile or on the body of the tile. For more information:

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  • What is a dye lot?


    "Dye Lot" refers to the slight color difference from production-to-production for the same style of tile. For more information:

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  • What is tile?


    Tile is an extremely durable material that has been used for thousands of years in home construction. Tile is made from a mixture of raw materials pressed together to create shapes, different surfaces textures & designs. For more information:

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  • Where can I install tile?


    The answer is simply “YES!" Floors. Walls. Ceilings. Indoors. Outdoors. Showers. Outdoor walls. Restaurants. Hotels. Shopping malls. Hospitals. Please refer to your installation materials for more details about your specific tile. For more information:

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  • Do you offer in-store installation classes?


    Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

    • Wood & Laminate: 10am
    • Backsplashes: 11am
    • Tile & Stone Install: 2pm

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  • What is the DCOF of a tile?


    The Dynamic Coefficient of Friction is a rating to determine the slip resistance of a tile. For more information:

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  • What is pressed and rectified tile?


    Our feature and benefit information online and in-store will indicate the type of edge on each tile. For more information:

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  • What is colorbody tile?


    The term “Colorbody” means the main body of the tile has been tinted to better compliment the graphic on the top of the tile. Chips on the surface are less noticeable than a normal body, but it depends where the chip occurs on the tile, the size of the chip, and the amount of color added to the body.

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  • What is throughbody tile?


    A true “throughbody” tile is produced with the same solid color raw material from the very bottom to the top. During the production process, there is no design added to the top of the tile.

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  • What is double loaded tile?


    Doubled Loaded tile has two different raw materials pressed together during production to allow for the tile to have similar characteristics as a through body tile. For more information:

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  • What is a caliber?


    "Caliber" refers to the specific size of the tile. As the tile passes through the kiln during the manufacturing process, it will have all the moisture burned off in the intense heat. When this happens, the tile will shrink between 5% and 10%! For more information:

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  • Do I need to seal my tile?


    The surface of porcelain and ceramic tile do not require sealing, however, it’s important to note that even though your porcelain or ceramic tile does not need to be sealed, the grout used during installation will need to be sealed and maintained. For more information:

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  • How do I clean tile?


    We recommend cleaning your porcelain or ceramic tiles with a non-abrasive cleaner, accompanied by routine sweeping to remove dirt and debris. View our selection of tile cleaners by clicking here.

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