HELP CENTER: Wood

Top Questions For Wood

  • Where can I install wood flooring?


    Both engineered wood and engineered bamboo can be installed on, above, or below grade. Solid hardwood and solid bamboo should not be installed below grade for moisture concerns. All hardwood and bamboo flooring can be installed in a residential environment and many products offer light or full commercial warranties.Click here to view our selection of wood flooring.

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  • Can I refinish my wood flooring?


    Yes, depending on the floor you have selected. It is always best to consult an industry professional to discuss your options. Typically, there are two types of finishing services:

    • Full Refinish - change of color or texture and a new surface treatment
    • Resurfacing - removal of existing finish and a recoating, but the color remains the same

    When considering a refinish of the floor you must first consider certain specifications about your floor.

    • Do I have a solid or engineered floor?
    • Solid floors can be refinished multiple times, but it is important to know how many times this has already been done before beginning.
    • Engineered floors cannot all be refinished, it depends on the thickness of the face veneer. If you are unsure about the thickness of your veneer layer consult your original product specifications from the installation and warranty documents or consult an Industry Professional.
    • Bamboo floors can be resurfaced, but not refinished.

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  • What is engineered hardwood flooring?


    Engineered flooring is a layer of hardwood veneer applied to either a multi-layer wood veneer or manufactured substrate that provides enhanced structural stability. Engineered hardwood flooring can be installed virtually anywhere in the home except bathrooms. Due to the structural stability engineered hardwoods often come in wider and longer boards than solid hardwoods. Click here to view our selection of engineered hardwood flooring.

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  • What makes hardwood an attractive flooring option?


    There are many characteristics to make hardwood an ideal choice for your project!

    • Natural warmth
    • Timeless
    • Durable
    • Variety
    • Color
    • Beauty
    • Flexability
    • Adds character and warmth to your home
    • Adds value to your home

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  • What are the different surface textures for hardwood flooring?


    • Smooth: Traditional Hardwoods are generally smooth. They don’t have any dimensional surface texture.
    • Wire-Brushed:This finish involves scraping the wood planks with a hard-bristled wire brush that pulls out the soft grain featured in the hardwood material. This process shows the natural beauty in your wood flooring.
    • Distressed:Distressed hardwoods are manufactured with a combination of wire-brush and Hand Scraping that gives your flooring a rustic appeal while providing dimensional texture.
    • Handscraped:Handscraped hardwoods take on an aged, worn look, recreating an old-world look of craftmanship that has much sought-after charm.

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  • What is "high variation" hardwood flooring?


    High variation wood flooring is different from traditional styles as it shows a large contrast in coloring, graining, and knots. These things are meant to stand out on the floor, providing interesting visuals in an array of colors from dark to light, and are available in both traditional plank widths and mixed widths to showcase a beautiful contrast. to see our selection of high variation wood flooring.

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  • Is wood flooring durable?


    Some species of hardwood are denser, therefore more durable than others, but overall hardwood is quite durable and has been used in homes and buildings for hundreds of years. Minor scratches in wood flooring can easily be repaired. For major scratches, planks can be replaced, or the floor can be refinished, adding to the length of the life of the hardwood floor.

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  • How do I install wood flooring?


    Below are common installation methods for hardwood flooring. Please note that not all hardwood flooring is not considered Do It Yourself flooring and hiring a trained and certified professional installer is recommended. It is important to consider the substrate and product you are installing. Not all substrate surfaces allow for the varying installation methods. If you have additional questions, it is always good to consult a Flooring Professional or Floor & Decor associate prior to making your product selection.

    • Floating / Locking
    • Nail / Staple
    • Glue
    • Glue / Nail / Staple

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  • Do you offer in-store installation classes?


    Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.

    • Wood & Laminate: 10am
    • Backsplashes: 11am
    • Tile & Stone Install: 2pm

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  • What is a floating installation method?


    Floating means the flooring is not attached to the sub-floor but adhered to itself typically through a locking mechanism along the sides of the board. The floor will “float” across the subfloor. This is typically the most Do It Yourself friendly installation method.

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  • Do I need a moisture barrier if my wood flooring is installed above grade?


    Yes, we recommend using a moisture barrier for all installation grades in order to properly protect your home and flooring from exposure to moisture. Click here to view our selection of moisture barriers and underlayment.

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  • Do I need to acclimate my wood flooring?


    Yes, all hardwood and bamboo flooring should be acclimated per the installation instructions.

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  • Do I need to seal my wood flooring?


    Yes, if you are buying unfinished solid wood flooring. Most of our products like solid, engineered and bamboo are prefinished and will not require any special sealers or treatment after installation. Due to the durability of the finish, it is unlikely you will need to refinish the flooring for many years.

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  • Do you have coordinating moldings to complete my project?


    Yes, we offer moldings and trim to complete your wood flooring project. After you've decided on a floor, enter the SKU here to locate your coordinating moldings.

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  • Do you have wood options for stairs?


    Yes, we offer stair treads in a variety of species to best match your project, and you can view our selection here.

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  • What is solid hardwood flooring?


    Solid hardwood is made from thick pieces of solid wood sawn from a log. Hardwoods are recommended for rooms above grade throughout the home including kitchens. Solid hardwoods are not recommended for below grade installation such as basements. Click here to view our selection of solid hardwood flooring.

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  • Things to consider when purchasing hardwood floors:


    There are a few important things to consider when purchasing hardwood flooring. If you have additional questions, be sure to see a store associate or reach out to our Customer Care Center for more details.

    • Installation Location
    • Species
    • Width
    • Visuals and Color
    • Surface Textures
    • Transitions, Molding, and Trim
    • Installation Methods

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  • Are engineered floors considered hardwood floors?


    Yes! Engineered hardwood is real wood!

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  • What are the benefits of engineered hardwood flooring?


    Here are a few benefits of our engineered hardwood floors:

    • Can be installed virtually anywhere in a home except for bathrooms.
    • Greater dimensional stability, meaning you can have wider planks and longer lengths.
    • Offer many different installation methods
    • Made from real wood!

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  • Can I install wood on my walls?


    Yes! We offer unique wood planks and paneling that add character and warmth to any room in the house. Our Wood Wall products are DIY friendly, offering a variety of styles in both Easy-Stick install format and glue/nail/staple installations allowing you to confidently become the weekend warrior you've always wanted to be! You can view our selection of Wall Wood products here. Most flooring options can also be installed on a wall, but specific installation methods must be followed to maintain the manufacturer’s warranty. Please consult the installation instruction guides to ensure it is done correctly for your particular product decision.

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  • Do I need to acclimate the Wall Wood panels?


    Yes, we recommend acclimating your wall wood panels for a minimum of 72 hours, but always consult the installation instructions to ensure you are following the manufacturers recommended acclimation procedure.

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  • Can I use Wall Wood panels on the floor?


    No, this is not recommended and will not be warranted by the manufacturer.

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  • How do I clean Wall Wood panels?


    We recommend dry dusting to remove any dust and debris and to quickly removing any spills or stains to prevent surface damage.

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  • Do you offer wood countertops?


    Yes! We offer many different species in 5ft., 6ft., 8ft, and 12ft. lengths. Click here to view our selection of Wood countertops.

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  • What are the benefits of Butcher Block countertops?


    Here are a couple benefits of our Butcher Block countertops:

    • Naturally reduce noise
    • Scratches or nicks? No problem, easily sanded out to hide life's everyday uses
    • Perfect option for DIY projects like desk and tables

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  • Can my wood countertop be refinished?


    Yes, you can repurpose any Butcher Block or create a matching cutting board. Just sand, stain, and imagination will create a one of a kind countertop for your home.

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  • How do I care for my wood countertop?


    The most crucial is to remember to seal all sides of the countertop including the top, bottom, and sides during initial installation. Consult the manufacturer of your oil, conditioner or mineral oil treatments guide for best long-term care instructions.

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  • What is bamboo flooring?


    Bamboo is a grass that has been sliced or shredded, then pressed together with intense pressure to form flooring boards. Click here to view our selection of Bamboo flooring.

    • Solid Bamboo: Made from strips of bamboo that have been dried and adhered together and then compressed in a process of pressure and heat to form durable and versatile flooring.
    • Solid Stranded Bamboo: Made from bamboo fibers and resin which have been pressed under high pressure and heat to form extremely dense blocks of solid material and then sliced to form floorboards. Stranded bamboo is typically more durable due to its intense compact composition.
    • Engineered Bamboo: Consisting of a base layer of manufactured material and a top layer of bamboo veneer. Has all of the same great benefits of Solid Bamboo, but is more structurally stable allowing for installation in basements.

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  • Does bamboo flooring add value to my home like hardwoods?


    Bamboo flooring, like hardwoods, adds value to your home because it is a natural product.

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  • Is bamboo flooring stronger than traditional hardwood flooring?


    Stranded Bamboo is very dense. It is typically 2-3 times denser than a traditional Red Oak floor making it very impact resistant.

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  • Is bamboo a green flooring option?


    Bamboo flooring is a green product due to the rapid regrowth of the natural material.

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  • What is cork flooring?


    Cork flooring comes from the bark of the cork oak tree. Being harvested every 9 years makes cork flooring a great renewable resource without harming the tree. You can view our selection of cork flooring here.

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  • Does cork flooring absorb sound?


    Unlike regular wall and flooring surfaces which can reflect sound, cork wall panels can help absorb and reduce acoustic noises.

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  • How durable is cork flooring?


    Cork is a very durable product, but it can still be scratched and dented like any floor. Cork is a truly resilient product and is impact resistant. It will naturally compress and reform to its natural shape over time, making it the most truly resilient flooring option available today.

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  • What should I do to my subfloor before installing hardwood, bamboo or cork flooring?


    Before starting an installation, subfloor preparation is the key to the best possible installation. Make sure the surface is clean, dry and flat before beginning. Removing all dust or debris along with ensuring a smooth and flat substrate will allow for the best bond and prevent any structural issues long term.

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  • Should I use an adhesive with my floating floor installation?


    Always refer to the installation instructions and if they specify glue then yes. Most floating floor installations will require some Tongue & Groove adhesive along the perimeter boards.

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  • What is a vapor barrier?


    A vapor barrier is a thin material laid over the subfloor before the installation of the new floor to protect against moisture and water damage. Hydrostatic pressure is an issue within foundations and it is important to protect your home and flooring from exposure to moisture. Click here to view our selection of vapor barriers and underlayment.

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  • What is underlayment?


    Underlayments are used to provide Moisture and Sound protection underneath a floating floor or a nail/staple down flooring option. These products provide enhanced sound and moisture protection through varying levels of density. If you live in a multi-unit housing establishment, always consult your HOA or Board to advise sound requirements prior to purchase of your Underlayment.Click here to view our selection of underlayment.

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  • Why do I need to work out of multiple boxes during my flooring installation?


    We recommend working out of multiple boxes to provide a random, natural look for your project. It is important with high and medium variation flooring to separate your boards and dry lay them to ensure you are getting the color variation you want before beginning your installation. With natural products, it is always recommended to work from at least 3 boxes and if you have multiple pallets of material work from all the pallets randomly and mix the boards to achieve the best possible look in your project.

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  • What tools do I need to install hardwood or bamboo flooring?


    This depends heavily on the type of installation you are performing. Always consult your installation instructions and attend the Floor and Decor installation classes to prepare yourself to start your project. Some common tools that are needed regardless of the type Wood or Wood look flooring installation are as follows:

    • Proper Safety Equipment
    • Tape Measure
    • Saw (Table Saw, Miter Saw, and Jamb Saw)
    • Framing Angle
    • Painters Tape
    • Pull Bar
    • Pry Bar
    • Finishing Nailer
    • Rubber Mallet
    • Spacers
    • Moisture Meter for RH testing
    • Setting Materials like Underlayment, Adhesive or Moisture Barriers
    • Quarter Round or Baseboards
    • Transition Moldings
    • Demolition Equipment like scrapers or grinders
    • Self-Leveler (most substrates are not smooth)
    • Patching compounds to repair imperfections in the substrate
    • Cleaning Materials for after installation

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